What are the responsibilities and job description for the MSP Solutions Specialist position at Knowledge Services and Careers?
Overview:
The MSP Solutions Specialist is responsible for entering Client data into the VMS per identified program standards. Correct and timely data entry allows MSP Regional Directors, Account Managers, Delivery Managers, and Delivery Specialists to provide Clients with consistent feedback on program data. Another core responsibility for this role is to utilize their knowledge of the VMS and program standards to troubleshoot, and problem solve as issues arise.
Responsibilities:
Knowledge Services, a leading multidisciplinary organization in the software, professional services, and cyber security industry, is seeking an MSP Solutions Specialist. This role represents a unique opportunity to become a key member of an exciting and growing organization driven by a commitment to excellence, innovation, and a passion for “Serving Those Who Serve Others.”
The MSP Solutions Specialist is responsible for entering Client data into the VMS per identified program standards. Correct and timely data entry allows MSP Regional Directors, Account Managers, Delivery Managers, and Delivery Specialists to provide Clients with consistent feedback on program data. Another core responsibility for this role is to utilize their knowledge of the VMS and program standards to troubleshoot, and problem solve as issues arise.
- Analyze business information and data with strong attention to detail and accuracy.
- Monitor and respond to daily data entry requests made by the MSP Delivery teams.
- Prioritize incoming requests with the invoicing deadlines and project deadlines.
- Develop a strong working knowledge of Knowledge Services MSP programs, MSP program requirements and processes, and the dotStaff™ VMS.
- Utilize knowledge of the dotStaff™ VMS and program processes to problem solve unique situations.
- Assist the MSP Implementations and Operations Team with data entry during new program implementations.
- Analyze and create processes streamlining daily functions and assisting with program delivery standards.
- Provide excellent customer service to client managers, vendors, resources, and MSP team members.
- Responsible for managing and completing projects, as assigned.
- Assist the MSP Implementations, Operations, Training, and Compliance Teams with projects and initiatives, as assigned
- Establish productive, professional relationships with internal Team Members.
- Bachelor's Degree Preferred
- Proficient in Microsoft Office: with emphasis on Word, Excel, Visio, PowerPoint, Project
- High technical aptitude with the ability to quickly learn new software solutions and relate their usage and benefit to clients, vendors or team members
- Excellent verbal and written communication skills required
- Must be professional and have demonstrated strong commitment to exceptional customer service.
- Experience working within the staffing industry from an MSP/VMS capacity preferred
- Ability to identify and analyze problem situations and develop an effective course of action for resolution
Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success.
At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include:
- Medical coverage, including employer match program for Health Savings Accounts (HSAs)
- Generous 401k retirement plan with employer match
- Dependent Care Flexible Spending Account (DCFSA)
- Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
- Dental and Vision insurance
- Company-sponsored life insurance, with options for additional coverage
- Short- and Long-Term Disability (STD and LTD) benefits
- Pet insurance
- Maternity, Paternity, and Military benefits
- Baby on Board program
- Paid Time Off package
- Company Anniversary Bonus program
- Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
- A rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more
Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.
As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each person’s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Veterans, military families, and people with disabilities are encouraged to apply.
Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.