What are the responsibilities and job description for the Client Solutions Manager, MSP Programs position at Knowledge Services and Careers?
Overview:
Knowledge Services, a leading multidisciplinary organization in the professional services, consulting, software, and cyber security industry, is seeking an experienced Client Solutions Manager, MSP Programs to support our core services business team.
This role represents a unique opportunity to become a key member of an exciting and growing organization driven by a commitment to excellence, innovation, and a passion for Serving Those Who Serve Others.
Sales Discovery
- Research identify key growth markets and areas of targeted Managed Service Provider (MSP) Program pursuit
- Research, develop, and execute a strategic outbound business development plan by mapping out targeted MSP accounts
- Collaborate with the MSP Delivery Team to understand current program landscape
- Analyze buying trends consumer behavior
- Partner and coordinate with the Marketing Team to develop marketing plans
- Detailed tracking and management of business development activities and pipeline within CRM platform
Opportunity Pursuit
- Engage with decision-makers and initiate meaningful conversations that lead to opportunities
- Generate qualified meetings and opportunities by following up on leads and researched prospects
- Responsible for business development strategy and activities within assigned Practice(s) or Program Area(s)
- Draft statement of work proposals, inclusive of partnering with KS Leadership on pricing, and actively participate in the RFx response process
- Uncover a customer's needs and offer specific, tailored solutions to address their problems
- Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel
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Attend targeted conferences
- Develop, coordinate, and lead research and marketing strategy to conference attendees
- Develop, coordinate, and lead follow up strategy to conference attendees, as appropriate
Competitor Analysis
- Maintain competitor profile across all Core Business Practice Areas
- Conduct thorough review of competitor RFx responses and detail strengths weaknesses compared to KS’ response
- 5 years of successful experience working in account management and business development
- Proven ability to meet or exceed sales goals
- Business Development experience with a focus on staffing solutions, MSP, and/or workforce management selling preferred
- Excellent communication and presentation skills, a sense of urgency, and a high standard of professionalism
- A desire to learn and contribute to a positive team culture
- Bachelor’s Degree preferred
Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success.
At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include:
- Medical coverage, including employer match program for Health Savings Accounts (HSAs)
- Generous 401k retirement plan with employer match
- Dependent Care Flexible Spending Account (DCFSA)
- Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
- Dental and Vision insurance
- Company-sponsored life insurance, with options for additional coverage
- Short- and Long-Term Disability (STD and LTD) benefits
- Pet insurance
- Maternity, Paternity, and Military benefits
- Baby on Board program
- Paid Time Off package
- Company Anniversary Bonus program
- Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
- A rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more
Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.
As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each person’s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Veterans, military families, and people with disabilities are encouraged to apply.
Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.
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