System Integration Engineer- Level II

JOB-19116 NYS-ITS-PRD-115-System Integration Engineer- Level II

Project/Program:

ITS Salesforce CoE

Day to Day:

A System Integration Engineer for Salesforce platform is responsible for translating business needs/strategies and capability requirements into scalable, secure, and reusable Salesforce platform solutions across multiple agencies. This role defines end-to-end solution architecture, ensures alignment with the CoE (Center of Excellence) guardrails, and provides technical leadership to solution teams delivering case management, citizen engagement, and AI (Artificial Intelligence) analytics capabilities.

Responsibilities:
• Defines full architecture blueprint including business processes, integration, data, security, and components.
• Design multi-cloud Salesforce solutions that align with business strategies and agency’s needs by leveraging the Salesforce platform capabilities (Service Cloud, Experience Cloud, OmniStudio, Data Cloud, MuleSoft, Agentforce, Tableau).
• Define system boundaries, guardrails, data models, integration and environment strategy.
• Extend Public Sector Salesforce solution and data models for specific needs of agencies.
• Design for multi-agency reuse, i.e., reusable intake and engagement solution patterns (Portals and Omni-Channels).
• Ensure Agency usecases (e.g. child welfare, licensing, investigation) fit into standardized Salesforce accelerators instead of creating custom silos.
• Architect data flows and cross agency analytics.

This is hybrid work, consultants can work 50% either from Albany office or NY City office.

Mandatory Qualifications:

- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
- More than sevel (7) years of Salesforce architecture and solution design experience.
- Minimum 3 years experience in using Salesforce Service Cloud and CRM.

Requested Qualifications:

- 2 years experience in with Salesforce integrations using REST/SOAP APIs, and MuleSoft.
- 2 years experience in designing large multi-org or multi-tenant Salesforce solutions
- Salesforce Certified Application Architect
- 1 year experience of Salesforce Shield, encryption, and platform security.
- 1 years experience in Salesforce Marketing Cloud