HBITS-07-14764-IT Specialist-Senior

Job Description

Project/Program:

Printer and Graphic Arts Support.

Day-to-day Tasks

Daily Tasks will include but are not limited to the following:

• Support printers installed at the NYSDOT Main Office (50 Wolf Rd).
• Manage toner and other consumable supplies and inventory.
• Order consumables as needed to support users.
• Assist regional staff in obtaining printer supplies and consumables.
• Assist regional staff with questions regarding leased printers, including support for setting up trouble tickets with the leasing company’s helpdesk.
• Install consumables (toner, ink, paper, etc.) in the Main Office printers.
• Provide phone or email support for regional users to assist with instructions on installing consumables remotely.
• Manage the intake of graphic arts orders from DOT users.
• Act as an intermediary between the graphic arts vendor and DOT users for any inquiries, concerns, or assistance.
• Ensure the timely receipt of graphic arts orders.
• Receive, process, and reconcile graphic arts invoices.
• Receive, process, and reconcile invoices from consumable vendors.
• Perform other related duties as needed.
• Develop Standard Operating Procedures(SOPs), manuals, job aids, procedures, policies, and related documentation for the aforementioned tasks. This task is to be completed within two months of the contract start date.
  
  

Mandatory Qualifications

IT Specialist –

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Senior

60 - 84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.

Requested Qualifications

• 60 months maintaining print consumable inventories (toner, paper, staples, etc.) on HP multi-function and stand-alone printers.
• 60 months maintaining print consumable inventories (toner, paper, staples, etc. on Toshiba multi-function printers.
• 36 months using Microsoft Office suite of software
• 36 months ordering and tracking printer consumables and other print-related commodities.
• 36 months preparing and assisting in the processing of print and graphic arts related invoices.
• 36 months processing graphic arts orders and assisting vendors/users with timely completion and delivery of orders.
• 12 months maintaining print consumable inventories (toner, paper, staples, etc.) on Xerox multi-function and stand-alone printers.
  
  

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.