What are the responsibilities and job description for the ServiceNow Administrator position at KnowIt Training?
Our client, a great company in the Houston Metro area, is looking or a ServiceNow Administrator to join their IT team.
Education
Education
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Preferred Certification: ServiceNow Certified System Administrator (CSA).
- Preferred Certifications: Certified Implementation Specialist (CIS) for ITSM, Discovery, SAM, or HAM.
- 5 years of hands-on experience administering, developing, and configuring the ServiceNow platform in an enterprise environment.
- Proven experience in a large-scale retail environment supporting high-volume IT services is a strong plus.
- Demonstrated experience with at least two major ServiceNow version upgrades.
- Expertise in CMDB and ServiceNow Discovery principles and configuration.
- Strong functional and technical knowledge of IT Service Management (ITSM), Software Asset Management Professional (SAM Pro), and Hardware Asset Management Professional (HAM Pro).
- Proficiency in JavaScript, GlideScript, HTML, and using REST/SOAP APIs for integration.
- Ability to administer complex workflows, business rules, client scripts, and UI policies.
- Strong understanding of ITIL processes and their implementation within ServiceNow.
- CMDB and Discovery: Configure, maintain, and optimize ServiceNow Discovery to ensure the accuracy and completeness of the CMDB, supporting critical business service mapping.
- Asset Management: Administer and enhance the HAM Pro and SAM Pro modules, managing the full lifecycle of IT assets, ensuring compliance, and optimizing software spend.
- Platform Configuration & Customization: Set up and tailor core ServiceNow modules (Incident, Problem, Change, Request) by creating UI policies, business rules, client scripts, and workflows.
- System Maintenance & Upgrades: Perform regular system monitoring, performance tuning, and manage platform upgrades to ensure compatibility and leverage new ServiceNow features.
- Data Integrity & Reporting: Ensure data integrity through data imports, exports, and transformations. Develop insightful reports and dashboards for IT and business leadership.
- Integration Management: Configure and maintain integrations with third-party systems using REST/SOAP APIs to support seamless process automation.
- Security & Compliance: Enforce security policies and ensure the platform adheres to internal controls and regulatory compliance standards.