What are the responsibilities and job description for the Infrastructure Operations Manager position at Knowesis Inc. and Careers?
Work Environment: Hybrid
Clearance Required: Secret
Knowesis is seeking a seasoned Infrastructure Operations Manager to lead enterprise IT operations supporting the DoD OIG’s Office of the CIO. This role oversees the performance, reliability, and security of the organization’s infrastructure—including networks, servers, storage, and cloud environments—ensuring alignment with federal standards and mission-critical objectives. The ideal candidate combines technical depth with operational leadership, driving continuous improvement and cross-functional collaboration in a secure, high-stakes environment.
To be eligible for this position, candidates must possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position’s security clearance requirements.
The DoD OIG mission is to detect and deter fraud, waste, and abuse in DoD programs and operations; promote the economy, efficiency, and effectiveness of the DoD; and help ensure ethical conduct throughout the DoD. The DoD OIG keeps the Secretary of Defense and the Congress informed of fraud, waste, abuse, and program deficiencies identified through its oversight work. The DoD OIG’s administrative and criminal investigators, auditors, evaluators, and support staff operate globally, conducting investigations, audits, evaluations, and mission support activities to accomplish the DoD OIG’s mission. The DoD OIG, OCIO is responsible for installing, maintaining, operating, and supporting all DoD OIG Information Technology (IT) systems and communication capabilities for approximately 2000 end users and over 60 locations around the globe. Due to the independence of the DoD OIG, the OCIO provides the full spectrum of IT services necessary to support the OIG mission including database support, storage management, transition management, application services, mobile device management, IT asset management, domain services, network transport, and service desk.
The Job Duties and Responsibilities include but are not limited to the following:
- Lead day-to-day operations of infrastructure services, including data centers, networks, cloud platforms, and enterprise systems
- Manage a team of engineers and technicians across network, server, and virtualization domains
- Oversee system availability, performance monitoring, and incident response across classified and unclassified environments
- Ensure compliance with DoD cybersecurity policies, RMF, and DISA STIGs
- Coordinate infrastructure upgrades, patching cycles, and lifecycle management
- Collaborate with cybersecurity, service desk, and application teams to ensure seamless service delivery
- Develop and maintain SOPs, architecture documentation, and operational dashboards
- Support continuity of operations (COOP), disaster recovery planning, and execution
- Provide regular reporting to Knowesis leadership and government stakeholders on infrastructure health, risks, and performance
- Evaluate emerging technologies and recommend strategic enhancements to support mission growth
Required Qualifications:
- Bachelor’s degree from an accredited university in computer science, information systems, business administration, information technology.
- Minimum 10 years’ experience in IT field
- Minimum 5 years’ experience demonstrating technical and process proficiency across a broad range of IT landscape technologies and key IT disciplines.
- Minimum 5 years’ experience managing on-premises and cloud infrastructure demonstrating cost reductions through cloud optimization, improved system uptime via proactive monitoring, and cloud migration of applications.services
- Familiarity with RMF, NIST 800-53, and federal compliance frameworks
- Experience with monitoring tools (e.g., SolarWinds, Splunk), automation, and configuration management
- Proven leadership and team development capabilities
- Excellent communication and stakeholder engagement skills
- Strategic mindset with attention to operational detail
- Ability to manage competing priorities in a dynamic, mission-driven environment
Preferred Qualifications:
- Master’s degree in computer science, information systems, business administration, or information technology related field.
- Prior experience supporting federal or DoD environment
- Information Technology Information Library (ITIL) (Expert or Managing Professional)
- Project Management Professional (PMP)
- Cloud Platform certified in one of the following: AWS Certified Solutions Architect, Azure Solutions Architect Expert, Google Cloud Certified Professional Cloud Architect Information Assurance Technician (IAT) Level II.
Benefits:
- Health (PPO & HDHP) Paid Time Off
- Company Paid STD & LTD, and Basic Life Insurance
- 401k Company Match
- Paid Time Off
- Multiple Voluntary Products
Knowesis is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.