What are the responsibilities and job description for the Field Service Technician position at Knower?
About REM Industrial
REM Industrial is a trusted leader in industrial equipment services, specializing in the maintenance, repair, and installation of electric motors and pumps. With a strong focus on quality, innovation, and customer satisfaction, we deliver dependable solutions that help keep our customers’ operations running efficiently.
REM is family and veteran owned and operated, with a strong commitment to supporting the hiring of U.S. military veterans.
Join a company where technical expertise, independence, and exceptional customer service are valued.
Position Overview
We are looking for an experienced Field Service Technician with a background in electric motors and pumps to join our growing team in Hartford, CT.
This is a field-based position that combines hands-on technical work with customer interaction. You will travel to customer locations to inspect, troubleshoot, repair, and maintain critical industrial equipment while providing professional service and clear communication.
This opportunity is ideal for a mechanically minded technician who enjoys troubleshooting, working independently, and solving equipment issues directly in the field.
What We Offer
- Competitive compensation based on experience
- 401(k) with company match
- Comprehensive health benefits, including medical, dental, vision, and life insurance
- Paid time off (PTO) and paid holidays
- Career advancement and training opportunities
- Supportive, team-oriented work environment
- Company vehicle or mileage reimbursement for fieldwork
Key Responsibilities
- Install, inspect, service, and repair electric motors and pump systems at customer locations
- Diagnose mechanical and electrical issues in field environments
- Perform preventive maintenance to help minimize equipment downtime
- Read and interpret technical drawings, manuals, schematics, and wiring diagrams
- Document service work, parts used, findings, and recommendations
- Communicate professionally with customers regarding service findings and maintenance recommendations
- Follow all safety procedures and comply with REM Industrial standards and OSHA regulations
- Coordinate with internal teams to support parts procurement and timely completion of jobs
Qualifications
- High school diploma or GED required; technical certification or an associate degree in industrial maintenance, electromechanical technology, or a related field is a plus
- 2 years of experience in field service, maintenance, or repair of industrial motors and pumps
- Strong understanding of mechanical and electrical systems
- Ability to read and work from technical manuals, schematics, and wiring diagrams
- Strong troubleshooting and critical thinking skills
- Professional communication skills and a commitment to customer satisfaction
- Ability to work independently, manage time effectively, and travel locally or regionally as needed
- Valid driver's license and clean driving record
Apply Today
If you're a hands-on technician who enjoys troubleshooting, solving problems, and delivering high-quality service, REM Industrial wants to hear from you.
- Join a company where your technical expertise is valued, your work makes a difference, and you have the opportunity to build a long-term career.