What are the responsibilities and job description for the Revenue Systems and Analytics Analyst (Hybrid) position at knowbe4?
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Revenue Systems and Analytics Analyst will work closely with leadership in Sales and Operations teams to ensure the business needs of our International sales teams are being met, and all sales processes are being optimized.
Responsibilities:
- Develop, implement, and maintain scalable processes that ensure the smooth running of the International sales teams
- Manage prospecting lists
- Oversee any Sales-related process and/or system improvements and implementations
- Work alongside the Training Department to establish documentation and/or training to educate users on systems/processes as needed
- Coordinate with QA and the Technical writing team on the testing and documentation of developed solutions
- Work alongside the Salesforce Configuration Team or third-party consultants for advanced Salesforce development
- Other projects as needed in the Operations Department
Minimum Qualifications:
- BA/BS in Business Administration or equivalent working experience
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Proficiency with Salesforce
- Proficiency in system/workflow analysis
- Salesforce Certified Administrator, a plus
- Strong verbal and written communications
- Excellent time management and organization skills
- Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
- Ability to manage multiple projects at the same time in a fast-paced environment.
- Team Player
- Ability to work autonomously
- Technically capable, good communication skills, and a desire to improve processes.
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
