Group Exercise Instructor

Maintain a service-oriented environment within the group exercise classroom, through the personal recognition of Members and in providing Members with the safest and most effective regimen in helping them achieve their fitness goals.

· Provide leadership and inspire confidence in the group exercise area, serving as a fitness role model.

· Design class curriculums using current fitness trends and popular formats.

· Regularly update choreography and music playlists.

· Attend continuing education opportunities made available through various partners.

· Complete all class administrative work as required in the operating standards.

· Maintain the classroom equipment in good working condition and restock supplies as needed.

· To connect Members to other Members through ongoing contact with the Members and promotion of club activities. Promote interaction in and out of class settings.

· To create personalized service for Members, including providing towel and water service while Members are exercising.

· To promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club. This includes being in club-approved uniform and nametag.

· Perform close of business functions following guidelines and procedures established by the Club.

· Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards.

· Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

· Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible