Revenue Operations Lead

Who we’re looking for… 

Title: Revenue Operations Lead

Department: Go-To-Market

Reports To: COO

Supervisory Responsibility: This role currently does not have direct reports.

FLSA Classification: Exempt 

Location: We are prioritizing candidates in NYC given the close collaboration of the COO role (also NY-based) but are open to remote. Knit has a hybrid working policy, with team members in the US and India. In the US, we have pods in NYC, Austin, Chicago, and D.C. In India, we have a pod in Delhi. Our standard business operating hours are Monday - Friday 9am - 5pm EST.

Travel: Occasional travel for GTM team in-person offsites [less than 10%]. Knit US holds an annual All-Team Summit.

A little about us… 

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant qual research process from weeks into days (sometimes hours!) for 50 enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

Overview

We’re hiring a GTM Revenue Operations Engineer to help us build an AI-driven, go-to-market engine from scratch. This is a team “first hire” role, where you will single handedly build our rev ops systems, providing hands-on work and strategic guidance to our sales, marketing, customer success, and finance functions. You will be responsible for architecting, maintaining, and optimizing the systems, processes, and reporting infrastructure to power Knit’s growth. The expectation is the systems will be built from first principles thinking, with a heavy emphasis on automation, intelligence, and scale. Your work will be critical in helping our teams move faster and operate smarter to achieve our revenue goals.

Responsibilities | What you will own… 

Key performance indicators for this role include: 

• Data Quality & Infrastructure
  • You will be measured on KPI’s showing the accuracy and completeness and overall hygiene of the CRM Data (Knit currently uses Salesforce)
• Productivity & Automation Gains
  • You will be measured on the speed to market, adoption, and ROI of automation and AI tooling in the rev ops systems 
  • You will be measured on effectiveness of strategic guidance provided to cross-functional team members to build our GTM systems

Primary responsibilities of this role:

• GTM Reporting, Planning, & Operations
  • Partner cross-functionally with the COO, Sales, Marketing, Customer Success, and Product to design and scale a best-in-class revenue operations system, evolving from current state to future state
  • Support Finance with reliable systems by ensuring CRM data integrity that enables accurate, dynamic revenue forecasting.
  • Partner with Sales & Finance to support compensation plan design ensuring accuracy and alignment with company goals
  • Enhance reporting and visibility by building dashboards and surfacing actionable insights across the funnel to empower Sales, Customer Success, and Executive decision-making
  • Streamline lead routing, opportunity management, and customer handoff processes across Marketing, Sales, and CS
  • Partner with GTM leaders on operational topics including territory and book-of-business design, quota assignments, and renewals planning
  • Act as a go-to resource for GTM leaders, providing insights and recommendations on operational challenges
  • Support leadership with ad hoc analysis, scenario modeling, and board-level reporting
• Salesforce & Tech Stack Ownership
  • Architect from scratch and maintain scalable GTM infrastructure, including CRM design and management, to ensure peak team performance and consistent access to accurate pipeline data
  • Drive continuous improvement of GTM systems through measurement, optimization, and automation—delivering efficiency gains across the organization
  • Leverage automation and AI tools (e.g., GPT-based assistants, workflow bots, reporting agents) to streamline lead routing, pipeline reporting, and campaign execution
• Other duties as assigned [to be less than 10% of your overall job scope]

Required Skills & Experiences

• Expertise in Salesforce and working knowledge of 2-3 other GTM softwares (HubSpot, Apollo, etc.) to bring an informed, diverse perspective on best-in-class practices 
• Familiarity with AI-based tools/agents (e.g., ChatGPT, Claude, or custom agents)
• 5-8 years of experience in RevOps, Sales Ops, or GTM Ops at a high-growth B2B SaaS company -- preferable at a Series A or B stage company
• 2-3 years of experience with GTM planning (e.g., compensation design, territory management, quota modeling, and hiring/capacity planning)
• Proven track record of shaping solutions with a consultative mindset across multiple functions, clarifying tradeoffs, anticipating needs and risks, and driving stakeholder consensus to maximize impact
• Proven track record of presenting data-driven strategies and context to executive-level audiences and making informed domain-level decisions aligned with business priorities
• Experience with prompt engineering to customize AI outputs for internal tools, reporting, and automation workflows
• Strong data fluency: able to work with data teams, write SQL, and manipulate Business Intelligence dashboards (e.g., Looker, Tableau)
• Systems thinker with a bias for automation and simplification

Benefits

Upon joining the Knit team, you will receive a competitive salary Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!

Our Company Values

We are the Championship Team. This means we:

• Are 1% better every day: We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?” 
• Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action  (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
• Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.