What are the responsibilities and job description for the Leasing Professional position at Knightvest Management?
Details
Type: Full Time
Description
About the Role
Leasing Professionals play a key role in our apartment communities. Connecting prospects with the perfect home, enhancing resident experiences, and supporting property needs. Every day brings new opportunities to build relationships and turn prospects into loyal residents.
At Knightvest, we invest in top talent and foster a culture of integrity, teamwork, and exceptional service. We believe in the Golden Rule. Treating others as we want to be treated, while ensuring a fun and rewarding work environment. Thriving Communities, Dependable Results, Winning Teams
We’re currently hiring a Leasing Professional for our Raleigh, NC property. If you have strong customer service skills and a passion for helping people, our training team will guide you the rest of the way.
Key Responsibilities:
Showcase the Community
Lead engaging in-person and virtual property tours that highlight apartment features, community amenities, and the lifestyle our communities offer.
Convert Leads into Residents
Respond promptly to inquiries via phone, email, text, and online platforms while building relationships with prospective residents and maintaining consistent follow-up.
Support Marketing & Leasing Traffic
Assist with property marketing initiatives including online listings, social media promotion, community events, local outreach, and in-person showings to attract prospective residents.
Guide the Leasing Journey
Walk prospects through the application and leasing process, explain lease terms clearly, and ensure all required documentation is completed accurately.
Deliver an Exceptional Resident Experience
Provide outstanding service to current and prospective residents by addressing questions, resolving concerns, and creating a welcoming community environment.
Maintain Show-Ready Homes & Move-In Readiness
Ensure show homes are well maintained and confirm that move-in apartments are prepared and ready for new residents on schedule.
Collaborate Across Property Teams
Partner with maintenance and office teams to coordinate apartment readiness, move-ins, and move-outs while supporting smooth daily operations.
Maintain Accurate Records & Compliance
Keep leasing records organized within property management systems and ensure compliance with Fair Housing standards and all applicable housing regulations.
What We’re Looking For
High school diploma or equivalent.
Minimum one year of customer service, sales, or hospitality experience preferred
Previous apartment leasing, property management, or real estate experience is a plus
Experience with property management software; OneSite experience is a plus
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.
Customer service-focused, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Basic knowledge of lease agreements, Fair Housing, and property management regulations, or completion of Fair Housing training within 90 days of employment
Ability to work weekends and occasional evenings as required