What are the responsibilities and job description for the Assistant Service Manager position at Knightvest Management?
Details
Property: Regatta at Lake Lynn
Type: Full Time
Description
About the Role
We are seeking a motivated and hands-on Assistant Service Manager to support the daily maintenance operations of our Raleigh community. In this role, you’ll help ensure apartments and common areas are move-in ready, assist the maintenance team, and support the Service Manager with workflow management. This is a highly visible, resident-facing position for someone who takes pride in providing a safe, well-maintained, and welcoming environment.
At Knightvest, we believe in Thriving Communities, Dependable Results, Winning Teams. Our culture values integrity, professionalism, and fun—all while delivering exceptional service to residents.
Key Responsibilities
Support Daily Maintenance Operations
Assist the Service Manager with scheduling and managing service requests, make-ready apartments, and special projects.
Complete service requests and make-ready checklists for every unit turned and ensure apartments are prepared to meet KV standards.
Prepare Market-Ready Apartments
Perform painting, carpet repairs, cleaning, general repairs, and housekeeping duties to deliver a quality move-in experience.
Address any maintenance concerns in vacant units, models, and common areas, reporting issues to the Service Manager.
Maintain Grounds & Community Areas
Assist in upkeep of grounds, common areas, and amenities, including trash removal, pressure washing, painting, and general cleaning as needed.
Manage Inventory & Shop Organization
Organize and maintain maintenance shop equipment and supplies; report needs to the Community Manager.
Maintain the work-order log book and keep Material Safety Data Sheet (MSDS) manuals up-to-date.
Ensure Property Standards & Safety Compliance
Inspect the property daily to maintain appearance and functionality, making repairs and submitting reports to the Service Manager.
Enforce safety regulations and company policies, and immediately report illegal conduct by vendors, residents, or employees.
Coordinate Vendors & Service Requests
Refer outside vendors to the Service Manager or office for authorization.
Execute work orders promptly and efficiently, maintaining high quality standards.
Deliver Exceptional Resident Experience
Maintain a positive, “can-do” attitude at all times and provide friendly, professional service to residents.
Support sister properties as requested to ensure consistent service across the portfolio.
What We’re Looking For
1 year experience in multi-family property maintenance.
Hands-on experience with plumbing, electrical, carpentry, painting, and appliance repairs required.
Ability to communicate within the team and residents in order to provide customer service.
EPA Section 608 Type II or Universal Certification required.
Certified Pool Operator (CPO) preferred or able to certify within 90 days.
HVAC experience preferred; Certified Apartment Maintenance Technician (CAMT) preferred.
Must own personal tools
Must have the ability to work on-call after hours for emergencies.
Experience with OneSite, RealPage, or ALN preferred.
Knowledge of state, local, and federal Fair Housing laws.
Proficiency with Microsoft Office (Word, PowerPoint, Excel, Internet Explorer) preferred.