What are the responsibilities and job description for the Sales Account Executive - Intermodal position at Knichel Logistics?
Sales Account Executive - Intermodal
Location - US
Job Type: Full-Time
About Us:
Knichel Logistics is a leading provider of intermodal transportation solutions, committed to delivering efficiency, reliability, and exceptional customer service. We specialize in rail-based freight movement by partnering with Class 1 railroads and other key stakeholders to provide seamless intermodal logistics solutions.
Job Summary:
The primary function of the Sales Account Executive position is to generate business revenue while supporting the company’s financial and strategic objectives. Primary functions include generating and maintaining a sales pipeline, completing all required activities along with timely documentation where applicable, negotiating deals, building and cultivating relationships and providing excellent service and customer satisfaction. - while joining a team that lives by our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing.
Key Responsibilities:
The Sales Account Executive has responsibility for generating a book of business while building and cultivating relationships with customers that will lead to sustainable business growth.
- Frequent contact consisting of daily calls and emails and customer visits to support the Sales Account Executives sales pipeline consisting of leads, prospects, new opportunities and ultimately winning business.
- Submit pricing and negotiating deals with potential and current customers.
- Take charge of any customer issues and follow through to the point of resolution.
- Responsible for creating internal standard operating procedures for their customers and serve as a customer advocate to ensure all appropriate internal departments and personnel understand those procedures and rules of engagement.
- Work with the appropriate internal departments and personnel to communicate any issues and shipment exceptions to the customer.
- Will be responsible for effectively communicating to various internal departments and personnel
- Obtain significant knowledge of the company’s services and modes of transportation.
What We Are Looking For:
- Experience:
- Preferred: Sales and customer service experience. Experience in a freight brokerage environment and within the third-party logistics (3PL) industry may be beneficial.
- Skills:
- Must be able to work in a fast-paced environment to consist of high phone call and email volume
- Ability to quickly learn and utilize various operating systems and other technologies such as Knichel Logistics’ operating system and CRM (customer relationship management)
- Extreme multitasking ability and priority management
- Attention to detail and confident decision-making skills
- Strong communication and customer service skills
- Exudes a tenacious, competitive and committed attitude
- Enthusiasm and high energy
- Ability to work with-in and succeed in a team environment
- Strong ability to persuade, motivate and influence others
- Conflict resolution skills.
- Must be proficient in the use and application of information technology to enhance productivity and facilitate operations management. This includes computer-based productivity software (i.e. MS Word and Excel).
What We Offer
- Play a key role in delivering best-in-class service to our customers.
- A collaborative work environment within our headquarters in Cranberry Township, PA.
- Competitive compensation and benefits package.
Are You Ready?
If you love intermodal and are passionate about providing best customer service and solutions to our Intermodal customers, we’d love to hear from you!