What are the responsibilities and job description for the Logistics Coordinator position at Knichel Logistics?
Logistics Coordinator
Location: Cranberry Township, PA
Job Type: Full-Time
At Knichel Logistics, we are dedicated to delivering exceptional logistics solutions through intermodal, truckload, and LTL services. We are seeking a Logistics Coordinator to play a critical role in ensuring seamless execution of shipments while living out our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing.
About Us:
From the food and beverages that stock our shelves, to electronics and everything in between, Knichel Logistics arranges the transportation of consumer goods throughout North America. We are a fast growing, woman-owned and operated, non-asset-based 3rd Party Logistics Provider headquartered in Cranberry Township, PA.
Key Responsibilities:
- Accurately enter customer orders into internal systems in a timely manner.
- Monitor, track, and trace shipments to proactively provide updates to customers and internal stakeholders.
- Confirm pick-ups and deliveries with carrier partners to ensure successful execution and identify potential issues early.
- Monitor driver detention and promptly notify appropriate parties to help customers mitigate charges.
- Update customer shipment portals with timely and accurate information.
- Identify and escalate service issues or risk of failure to appropriate internal contacts such as Account Managers.
- Provide world-class customer service through phone and email communication with carriers and customers.
- Support department goals and contribute to a positive, team-focused environment.
- Perform other duties as assigned to support Knichel’s operational excellence and customer satisfaction.
What We are Looking For:
- Education:
- High school diploma or equivalent. Bachelor’s degree in business, logistics, supply chain management, or a related field (preferred).
- Experience:
- Entry-level role; no prior experience required.
- 1 year in logistics, customer service, or hospitality (preferred)
- Skills:
- Strong communication and relationship-building skills
- Detail-oriented with a focus on accuracy and timely follow-through
- Able to thrive in a team environment and contribute to shared success
- Comfortable working in a fast-paced, technology-driven setting
- Familiarity with Microsoft 365 products
What We Offer
- Play a key role in delivering best in class service to our customers.
- A collaborative work environment with-in our brand-new headquarters in Cranberry Township, PA.
- Competitive compensation and benefits package.
Are You Ready?
If you’re a proactive problem-solver with a customer-first mindset, we’d love to hear from you!