What are the responsibilities and job description for the Logistics Account Manager position at Knichel Logistics?
Logistics Account Manager
Location: Cranberry Township, PA
Job Type: Full-Time
At Knichel Logistics, we are dedicated to delivering exceptional logistics solutions through intermodal, truckload, and LTL services. We are seeking an Account Manager to play a key role in enhancing our customers’ experience while driving account retention and growth, all while joining a team that lives by our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing.
About Us:
From the food and beverages that stock our shelves, to electronics and everything in between, Knichel Logistics arranges the transportation of consumer goods throughout North America. We are a fast growing, woman-owned and operated, non-asset-based 3rd Party Logistics Provider headquartered in Cranberry Township, PA.
Key Responsibilities:
- Develop and maintain strong relationships with clients, understanding their needs and providing tailored logistics solutions.
- Serve as the primary advocate for customers, ensuring satisfaction across intermodal, FTL, and LTL services.
- Conduct regular business reviews to analyze performance metrics, address challenges, and identify growth opportunities.
- Resolve escalated customer issues promptly and effectively, ensuring seamless communication between stakeholders.
- Collaborate with sales, pricing, and procurement teams to enhance service offerings and align with client goals.
- Manage onboarding processes, establish SOPs, and maintain detailed customer profiles.
- Collaborate with other stakeholders and management in regards to strategic initiatives to monitor and improve KPIs, such as on-time delivery, tender acceptance, and tracking compliance.
- Lead and influence by example by delivering best-in-class customer service.
- Develop and maintain a working knowledge of our intermodal, LTL, and truckload operations to effectively support customer needs and recommend solutions.
- Represent the company in client meetings and site visits as needed.
What We are Looking For:
- Education:
- Bachelor’s degree in business, logistics, supply chain management, or a related field (preferred).
- Experience:
- 3–5 years of experience in logistics, customer service, or account management.
- Knowledge of intermodal transportation and truckload operations (preferred)
- Skills:
- Proven ability to manage multiple accounts and prioritize effectively across transportation modes.
- Strong communication, presentation, and interpersonal skills.
- Comfortable engaging and building relationships at all levels of an organization.
- Proficiency in understanding customer performance metrics to drive improvement and achieving targets.
- Detail-oriented and skilled at problem-solving with a proactive approach.
- Familiarity with Microsoft 365 products and web-based logistics platforms
What We Offer
- Play a key role in delivering best in class service to our customers.
- A collaborative work environment with-in our brand-new headquarters in Cranberry Township, PA.
- Competitive compensation and benefits package.
Are You Ready?
If you’re a proactive problem-solver with a customer-first mindset, we’d love to hear from you!