Mitigation Manager

WHO WE ARE:

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the U.S. and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. If you are ready to take your career to the next level, and you meet our qualifications, we would like to speak with you!

JOB SUMMARY:

The Mitigation Manager is responsible to lead the Mitigation department to ensure mitigation resources are deployed in a timely and effective manner to ensure Paul Davis customers receive the highest and most urgent care possible in property emergency situations. This role requires significant coordination with other functional leaders within the business to ensure the team is always providing extraordinary care while serving people in their time of need.

ESSENTIAL FUNCTIONS:

• Manages projects per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration.
• Schedule and deploy mitigation personnel and equipment resources in property mitigation scenarios
• Assess team competencies and coach individuals to close operational gaps
• Review technician resumes and conduct interviews in coordination with other leaders in hiring capacities
• Coordinate with other functional leaders to ensure customer needs are being met in a timely manner
• Manage mitigation project budgets with direction from assigned Project Managers
• Manage mitigation equipment maintenance schedule to maximize equipment functionality and uptime
• Identify potential project risks and issues and communicate them to project managers
• Work with customers directly in escalation situations and/or in highly complex project deliveries
• Train personnel towards improved productivity regardless of tenure
• Ensure Quality Metrics KPIs are documented, and minimum insurance carrier expectations SLAs are maintained
• Lead regular team meetings to ensure morale and project delivery standards are maintained/improved
• Maintain mitigation supply inventory levels
• Assist field technicians on project sites when required
• Responsible for review of hourly timecards for bi-weekly Payroll processing

COMPETENCIES- KNOWLEDGE,SKILLS AND ABILITIES:

• Sound planning and organizational skills
• Excellent communication and presentation skills
• Dedication to customer service
• Capable of balancing and independently managing both field work and office responsibilities
• Current knowledge of mitigation techniques, technologies, equipment and methods
• Willingness to work in emergency or on-call situations, which may include evenings, weekends, and holidays
• Strong leadership and motivation skills

REQUIREMENTS:

• Ability to lead and develop team.
• Career emphasis on learning and continuing education.
• Sound planning and organizational skills.
• IICRC Training and Designations a plus (Fire, Water, Odor, Upholstery Restoration).
• Valid driver’s license and background check with a clean record.
• Bachelor’s degree or equivalent relevant experience.
• 1 – 3 years in a professional setting.
• Ability to sit/stand/walk for prolonged periods of time.
• Ability to climb ladders, work at ceiling heights and lifting up to 50 pounds.
• Ability to work on call and irregular hours including nights, weekends and holidays.

EOE STATEMENT:

• We are an equal employment opportunity employer.