Supervisor Training Academy

Who We Are

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com. .

What You Get To Do

This position oversees training operations in collaboration with the global Customer Service Academy team, ensuring high-quality, site-specific training for Resident Business sites and external customers. Leads a team of trainers, manages training programs and certifications, and coordinates with site leadership to develop and implement customized training plans. Responsible for maintaining training documentation, promoting continuous improvement, and supporting technician development through structured learning initiatives and frequent travel.

Essential Functions and Responsibilities:

To perform this job successfully, the individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Training Leadership & Delivery

• Supervise Academy trainers and oversee training activities for RBS Operations and external customers.
• Ensure high-quality, cost-effective training delivery aligned with site-specific needs.
  
  

Program Development & Coordination

• Develop customized training plans in collaboration with site leadership.
• Schedule and coordinate training courses with customers and internal teams.
• Create and update training materials, including written content and e-learning modules.
• Develop interactive educational material and practical training programs
• Calculate internal and external trainings, incl. planning and offering to the customer.
  
  

Trainer & Technician Development

• Manage onboarding and certification of trainers and technicians.
• Maintain positive training status for maintenance technicians.
• Facilitate onboarding and promote continuous education for new hires and existing staff.
• Perform duties of an Academy Trainer as needed.
  
  

Compliance & Standards

• Ensure training programs meet U.S. and Canadian labor laws, safety regulations, and industry standards.
• Monitor compliance with internal policies and regulatory requirements (e.g., OSHA).
• Maintain accurate documentation of training activities and certifications.
  
  

Performance Monitoring & Improvement

• Deliver weekly training progress reports to site leadership.
• Evaluate training effectiveness using assessments, feedback, and performance metrics.
• Apply continuous improvement practices to enhance training outcomes and reduce costs.
  
  

Collaboration & Support

• Partner with the Global Academy to align training content and standards.
• Support implementation projects with targeted training during site launches or process changes.
• Maintain strong internal cooperation with technical departments and Academy HQ.
• Perform all other duties as assigned
  
  

What You Have

• Bachelors degree in electrical engineering, mechatronics, or control technology or equivalent combination of education and experience.
• 3 years of relevant experience as a mechanical fitter, service technician or commissioning engineer or similar position.
• 1 years of experience as a trainer; experience training external customers is a plus.
• 2 years experience leading/managing a team.
• Excellent communication both written and verbal.
• Excellent ability to analyze errors and problems and develop suitable approaches to problem solving.
  
  

Working Conditions and Environment:

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional etiquette is required at all times
• Travel required up to 50%
• Physical requirements may include sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds
  
  

What You Will Get

• 2 remote days per week when in office
• Half day Fridays when in office
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering
  
  

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”