What are the responsibilities and job description for the Spare Parts Manager, 1st Level position at Knapp Inc?
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.
One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO
The Spare Parts Manager, 1st Level is responsible for spare part package sales for the North and Central America region from customer request to successful delivery.
Essential Functions and Responsibilities:
- Establish and maintain good customer relations by promptly responding to customer’s inquiries and promoting the Company’s products and services
- Serve as the first point of contact to customer for spare parts package related topics
- Work with third-party suppliers to gather spare part package information for each project.
- Create part numbers for all third-party supplier parts and manage through set up in global price list
- Manage multiple requests and track quotations into sales orders
- Handle contact from customers requesting spare parts information
- Cooperate with the Purchasing Manager, Shipping Manager, and headquarters in order to secure qualified management of spare parts delivery
- Manage orders through delivery; ensuring orders are received and billed on time
- Manage the returns of parts as needed
- Handle the expedition of customer inquiries when necessary
- Coordinate with other functional groups such as sales, procurement, customer service, and quality assurance
WHAT YOU HAVE
Working Conditions and Environment:
- Overtime, if required by work
- Authorized to work in the U.S.
- Passport or ability to obtain passport
- Occasional travel may be required, up to 10%
- Professional office etiquette is required at all times
- Physical requirements may include:
- sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading
WHAT YOU WILL GET
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”