What are the responsibilities and job description for the Technical Business Analyst position at Knak Digital?
An established sports retail and e-commerce company is hiring a Technical Business Analyst to sit between the Product Owner, business stakeholders, and the dev team. This is a support role, not a Product Owner seat, the goal is to remove ambiguity so developers spend their time building instead of chasing down what a ticket actually means.
What you'll do
- Run workshops and stakeholder interviews to turn high-level requests into clear, actionable requirements
- Write user stories and acceptance criteria in testable formats (Given/When/Then)
- Break large features into developer-ready tasks and support backlog grooming
- Serve as the first point of clarification for developers instead of routing every question back to the business
- Work with QA to make sure test cases actually match the acceptance criteria
- Flag edge cases, dependencies, and integration risks before they hit development
- Maintain documentation, workflows, and user flows so the team isn't relying on tribal knowledge
What you need
- Experience as a Business Analyst or Technical Analyst on software development projects
- Strong grasp of Agile (Scrum, Kanban)
- Comfortable writing user stories and testable acceptance criteria
- Hands-on with Jira, Azure DevOps, or similar backlog tools
- Can build user flows or process diagrams in Figma, Lucidchart, or Miro
- Working knowledge of web application architecture, LAMP stack familiarity is a plus
- Sharp attention to detail, good at catching gaps before they become dev problems
Nice to have
- Experience working with QA on test plans or UAT
- Familiarity with UML or BPMN diagrams
- Exposure to API-driven systems or e-commerce platforms
- Experience working across multiple stakeholders on complex integrations