Receptionist

• Serve as the first point of contact by greeting visitors professionally in person and by phone
• Grant access to the FRTIB reception area for approved visitors, deliveries, and staff
• Ensure all visitors sign in accurately using the SPLAN visitor log
• Enter visitor requests into the Data Brookfield Management System
• Download visitor reports and include them in the monthly report
• Invite visitors to complete the receptionist customer satisfaction survey
• Maintain a clean, organized, and professional front desk and reception area
• Monitor office equipment for functionality and report any issues
• Validate parking tickets and update the parking ticket log
• Provide directions, contact details, and general information to callers and visitors
• Maintain security protocols in accordance with FRTIB and building management policies

• Screen calls for the Executive Director and Deputy Executive Director, take messages, and escalate priority calls
• Forward calls to staff or voicemail as appropriate, and route voicemails to Converge when needed
• Respond promptly and professionally to all incoming telephone inquiries
• Maintain and update the office and employee directories
• Demonstrate tact and courtesy in all interactions with staff and visitors

• Receive, sort, and log all incoming and outgoing packages and mail via FedEx, UPS, USPS, and couriers
• Support processing and tracking of express mail and courier shipments
• Maintain administrative logs (e.g. visitor, mail, parking ticket, and Certificate of Insurance (COI) records)

• Update agency office space records within two business days of employee changes
• Submit service requests for facility maintenance issues within 24 hours of notice
• Notify Facility Specialist of COI rejections within one hour
• Alert Facility Specialist 15 days before COI expiration dates for follow-up
• Turn off lights and equipment in the Board Conference Room at the end of each day

• Perform full-service Personal Identity Verification (PIV) credentialing tasks (e.g., sponsorship, enrollment, and activation)
• Complete card termination actions and Personal Identification Number (PIN) resets as needed
• Accurately enter personally identifiable information (PII) and related data for sponsorship with minimal errors
• Verify applicant identity and document validity before enrollment
• Scan documents, take photos, and perform fingerprinting per standards
• Contact the USAccess (GSA credentialing system) service desk if fingerprints do not register
• Attend fingerprint training as scheduled
• Print PIV cards with proper lamination and no defects
• Resolve printer issues or contact helpdesk support when needed
• Schedule enrollment, fingerprinting, and activation appointments as needed
• Add or remove employee contact information in the Mass Notification System during onboarding or offboarding
• Complete offboarding checklists and terminate PIV credentials via GSA USAccess

• Provide clerical and administrative assistance (e.g., data entry, etc.)
• Schedule and set up training room facilities for board meetings
• Contribute to agency objectives by supporting tasks aligned with the FRTIB Strategic Plan
• Deliver all work accurately, efficiently, and in alignment with quality expectations
• Use Microsoft Office software proficiently (e.g., Excel, Word, PowerPoint, Outlook, Forms, etc.)
• Ensure all submitted items are clear, concise, and free from grammatical or spelling errors
• Maintain confidentiality of sensitive or privileged information in accordance with agency policies

• Knowledge of office procedures, professional reception practices, and federal workplace protocols preferred
• Knowledge of Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint, Forms, etc.) preferred
• Skill in communicating effectively and courteously with staff, leadership, and the public preferred
• Skill in organizing, tracking, and reporting detailed administrative information (e.g., logs, schedules, records) preferred
• Skill in managing multiple priorities while maintaining accuracy and professionalism preferred
• Speak, read, and write English fluently required

• Experience in a customer-facing, administrative, or receptionist role within an office environment preferred
• Experience supporting scheduling, mail processing, visitor management, or credentialing preferred
• Experience in a Federal or public sector preferred

• Bachelor’s degree preferred

• Washington D.C. 20002

• U.S. citizenship is required as it supports the U.S. federal government

• Federal Retirement Thrift Investment Board (FRTIB)

• Travel is not required

• 40 hours
• 8 hours a day
• 5 days a week

• Employment Classification Eligibility — Nonexempt

• Not eligible for relocation benefits

Salary : $18 - $25