Human Resource / Customer Service Specialist

Primary Responsibilities (Human Resource)

· Process payroll accurately and on time, ensuring compliance with federal, state, and local regulations.

· Maintain employee payroll records, personnel files, and HRIS/payroll system data to ensure accuracy and confidentiality.

· Prepare payroll, HR, and compliance reports as requested by management.

· Administer employee benefits, including enrollments, changes, terminations, and responding to employee inquiries.

· Coordinate new-hire onboarding and employee offboarding processes, including required documentation and system updates.

· Respond to employee questions regarding payroll, benefits, leave, and company policies in a timely and professional manner.

· Assist with workers' compensation claims, unemployment claims, and the administration of leave programs.

· Support HR compliance by maintaining required records and ensuring adherence to employment laws.

· Assist with recruitment activities, including posting job openings, screening resumes, scheduling interviews, and communicating with candidates throughout the hiring process.

· Support employee engagement initiatives and company-sponsored events.

· Maintain strict confidentiality of employee information and sensitive HR records.

· Perform other duties and special projects as assigned by management.

Secondary Responsibilities (Customer Service)

· Respond promptly to customer inquiries via phone or email.

· Provide accurate information regarding products and services.

· Process billing/refund transactions with precision and accountability.

· Maintain a professional demeanor while managing customer expectations.

· Analyze customer feedback to identify areas for improvement.

· Collaborate with team members to enhance overall service quality.

· Document interactions and maintain accurate records in the system.

Qualifications

• Associate's or Bachelor's degree in Human Resources, Accounting, Business Administration, or a related field, or an equivalent combination of education and experience.
• 1-3 years of payroll and HR experience.
• Working knowledge of payroll and HRIS platforms, such as ADP Workforce Now, Paychex Flex, Worklio, or similar systems.
• Excellent attention to detail, organizational, and communication skills.

· Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.

· Ability to maintain strict confidentiality and exercise sound judgment when handling sensitive employee information.

· Previous experience in a call center or office environment.

· Strong phone etiquette and customer service skills.

· Experience with Insurance products and terminology a plus.

Pay: $24.00 - $26.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person

Salary : $24 - $26