Customer Service Administrator

Saratoga Eagle Sales & Service, Inc. located in Saratoga Springs, NY is a family owned, full-service beverage distributor servicing 21 counties in New York State. Saratoga Eagle has grown to employ upward of 250 stakeholders.

Our passion is selling beverages, delivering fun, and quenching thirst for every occasion!

Our purpose is to support our families, make friends, and serve our community!

Want to join one of the top beverage distributors in the state? We are currently hiring for a Customer Service Administrator in our Saratoga Springs office. 

The schedule for this position is Monday - Friday.

Here at Saratoga Eagle, we take a lot of pride in the benefits that we offer. These benefits include, but are not limited to:

• 401(k) with company match

• Paid time off

• Employee discount

• Medical, dental, & vision insurance

• Health savings account

• Paid life insurance

• Disability insurance

• Paid training

• Profit sharing

• Referral program

• On-site gym 

Job Summary:

The job of Customer Service Administrator requires a capable and friendly person to handle customer service, the front desk and office administration. In this role, duties will include answering incoming calls, managing incoming inquiries, resolving issues, and ensuring a positive customer experience, while also overseeing administrative tasks within the office to maintain efficient operations and high service standards.

Responsibilities:

Customer Service and Front Desk Duties include:

• Welcoming and assisting visitors in a friendly and professional manner.
• Answering telephone calls, as well as screening and forwarding calls.
• Handling customer inquiries through various channels such as email, phone, and company software/website. Providing accurate information and solving problems effectively.
• Keeping the reception area tidy and observing professional etiquette.
• Updating the phone line recordings as needed and maintaining the auto attendant options.

Administrative Duties include:

• Monitoring office supplies, ordering replacements and paying invoices.
• Overseeing issues with the water cooler and coffee maker.
• Overseeing the postage machine including adding postage as needed, ordering supplies, troubleshooting machine issues.
• Managing the Fedex and UPS accounts including scheduling weekly pickups, ordering supplies, and processing invoices.
• Processing Amazon orders and setting up PO’s.
• Facilitating the following office activities including order food/supplies and processing invoices.
• Copying, scanning, and filing documents.
• Maintaining Meeting Room set up.
• Assisting with product Donations – Communicating with organization contact to schedule a pickup, stage pickup and be point of contact on pickup day.

General office errands:

• Fedex/UPS
• Ordering lunch for meetings as requested – pick up
• Apartment visits
• Mass mailing prep
• Sample Closet - organization and upkeep
• Uniform organization
• Community Room Bar reset and maintenance (filling coolers)
• Swag Bags
• Performing other customer service and administrative tasks, as required.

Qualifications: 

• High school diploma or GED.
• Formal qualification in customer service, office administration or related training.
• Experience in answering and screening calls, as well as scheduling appointments.
• Ability to observe business etiquette and maintain a professional appearance.
• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Ability to multitask.
• Excellent interpersonal and communication skills.
• Physical Requirements

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

We are an Equal Opportunity Employer (EOE). 

Salary : $21 - $24