Customer Success Representative

Now Hiring: Customer Success Representative

Compensation: $20.00 – $24.00 per hour

Location: On-Site | Corporate Office

Schedule: Monday–Thursday, 6:00 AM–4:30 PM

Employment Type: Full-Time, Non-Exempt

Company: Klesk Metal Stamping Co

What we offer:

At Klesk Metal Stamping, we believe in taking care of our employees and their families. We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance, including:

- Comprehensive Medical Insurance with 80%–85% of premiums paid by the company

- Dental Insurance with 100% employer-paid coverage for employees

- Basic Life & AD&D Insurance fully paid by the company

- 401(k) Retirement Plan with employer matching contributions

- Paid Time Off starting at 2 weeks annually

- 8 Paid Holidays each year, including 1 Floating Holiday

- 1 Paid Volunteer Day to give back to your community

- Paid Family & Medical Leave (PFML)

- Voluntary Long-Term Disability (LTD) coverage

- Stable, full-time employment with a growing manufacturing organization

- Opportunities for professional growth and advancement

About Klesk Metal Stamping

Klesk Metal Stamping Co. manufactures precision metal components for customers across the aerospace, industrial, dental, medical, power sports, and telecommunications industries. Many of our customers are Fortune 500 global OEMs. We are committed to delivering exceptional quality, responsive customer service, and a workplace culture built on safety, teamwork, continuous improvement, and employee growth. Learn more about us at Klesk Metal Stamping.

About the Role

Klesk is looking for a Customer Success Representative to provide day-to-day administrative and customer support and help ensure customer orders, requests, and information are processed accurately, efficiently, and on time. This is a great opportunity for someone who is organized, dependable, detail-oriented, and comfortable working with computers and data. You’ll monitor customer portals and shared inboxes, enter and maintain orders, provide order-status updates, respond to routine customer questions, and work closely with internal teams to make sure customers receive accurate information and timely support.

If you enjoy staying organized, solving problems, following tasks through to completion, and working as part of a collaborative team, this could be a great fit!

What You’ll Do

Order Processing & Data Entry

- Accurately enter customer purchase orders into the ERP system

- Review orders for part numbers, quantities, pricing, requested dates, shipping instructions, and revision levels

- Update customer orders when approved changes are received

- Maintain accurate customer, order, and part information

- Complete routine data-entry and record-maintenance tasks

- Identify missing or conflicting information and obtain clarification

- Maintain organized electronic records of customer orders and communications

Customer Portal Monitoring

- Monitor assigned customer portals, shared inboxes, and communication channels throughout the day

- Review and process new purchase orders, order changes, customer requests, and notifications

- Download and properly store customer documents and information

- Complete routine portal acknowledgments and updates

- Escalate urgent requests, technical questions, pricing discrepancies, quality concerns, and other non-routine issues

Customer Communication & Support

- Respond professionally and promptly to routine customer questions and requests

- Provide order acknowledgments, shipment information, and order-status updates

- Research order status using company systems and internal resources

- Coordinate with internal departments to obtain accurate information

- Maintain clear records of customer communication and follow-up commitments

- Follow open requests through completion

- Escalate complex, sensitive, or unresolved concerns when needed

- Internal Team Coordination

You’ll work closely with:

Production

Planning

Shipping

Quality

Estimating

Purchasing

Customer Success

You’ll help gather accurate information, communicate customer requests, support order administration, maintain documentation, and assist with customer and new-part onboarding activities.

What We’re Looking For:

- Required Qualifications

- High school diploma or equivalent

- Strong attention to detail and commitment to accuracy

- Ability to enter and review data efficiently

- Clear and professional written and verbal communication skills

- Strong organizational and time-management skills

- Ability to manage multiple tasks and priorities

- Basic proficiency with Microsoft Outlook, Excel, and other computer systems

- Willingness to learn manufacturing terminology, customer requirements, and internal processes

- Ability to ask questions, accept feedback, and escalate issues appropriately

- Ability to work independently and as part of a team

Preferred Qualifications

- 2 years of experience in customer service, order entry, administrative support, or data entry

- Manufacturing or business-to-business experience

- Experience with an ERP system, customer portal, CRM, or order-management system

- Familiarity with purchase orders, part numbers, order acknowledgments, or shipping documentation

- The Ideal Candidate

We're looking for someone who is:

- Accurate – You pay attention to the details and verify information before completing your work.

- Customer-Focused – You provide professional, timely, and helpful support.

- Organized – You can manage multiple tasks, deadlines, and information sources.

- Dependable – You follow through and can be counted on to support the team.

- A Strong Communicator – You keep customers and internal teams informed.

- Coach­able – You welcome feedback, ask thoughtful questions, and continue learning.

- A Team Player – You enjoy collaborating across departments to get things done.

- A Problem Solver – You know when to handle something independently and when to ask for help or escalate.

What Success Looks Like

In this role, success means:

- Accurate and timely order entry

- Responsive customer support

- Accurate information communicated to customers

- Timely escalation of urgent or complex issues

- Strong follow-through on customer requests

- Organized customer and order records

- Reliable teamwork and continued development of job knowledge

Important Eligibility Requirement

This position may involve access to export-controlled technical data. Klesk manages access in accordance with applicable ITAR and EAR requirements.

Equal Opportunity Employer

Klesk Metal Stamping Co. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants.

Ready to Join the Klesk Team?

If you're organized, detail-oriented, customer-focused, and ready to make an impact in a fast-paced manufacturing environment, we'd love to hear from you!