Bilingual Account Manager

Job Overview
We are seeking a dynamic and experienced Operations Manager to oversee our client accounts. The ideal candidate will possess strong leadership skills and a proven track record in management, with a focus on process improvement and business development. This role requires a strategic thinker who can effectively manage resources, enhance productivity, and contribute to the overall profitability of Kleenmark.

Job Summary

The Account Manager is responsible for overall customer satisfaction of their accounts. This role is responsible for building and maintaining long term relationships with clients and managing the cleaning staff.

Essential Roles and Responsibilities

Management

• Responsible for the overall satisfaction of their assigned accounts.
• Ensure all policies and procedures of the company are adhered to.
• Work with other departments as needed (sales, HR, KMD, etc.).

Financial Management

• Responsible for the financial success of the accounts/territory.
• Maintain and evaluate account activity summary as well as payroll and budget reports.
• Complete paperwork as needed and monitor and analyze payroll and budget reports.
• Actively sell services and products to current and prospective clients to increase revenue.

Customer Relations

• Build and maintain long term relationships with clients and assure their satisfaction.
• Maintain Quality Assurance Program through company Connect app and conduct business reviews with customers in portfolio.
• Conduct monthly building inspections to assure high quality.
• Address and resolve customer requests that may occur with assigned accounts and follow up with the customer to ensure its completeness.
• Participates in the start-up processes as required.
• Grow and develop customer account by bundling services and consumable products.

Employee Development

• Work closely with HR to achieve optimal performance from employees in regard to training, workers compensation, recruiting, disciplinary action, etc.
• Manage, Coach, develop, motivate and train employees.
• Provide employees with proper supplies and equipment needed to do their job.
• Assist with conducting and organizing employee training programs.
• Ensure employees perform all cleaning functions.
• Conduct annual employee reviews on time.

Professional Development

• Participate in quarterly Manager training.
• Participate in outside professional organizations that will aid in personal development and growing the business.

Safety

• Works to promote safe work environment for all customers, employees and building occupants
• Follows and enforces the company safety programs, safety rules, monthly safety topics
• Assist HR when necessary in the case of accidents on the job (documents, photos, etc.)
• Work with HR/Injured employee to properly document the accident.
• Utilizes safety handbook and new hire guidelines to train employees on safety subjects upon hire

Other

• Provides excellent level of customer service to both internal and external customers.
• Reports to work on time and works overtime as required and if required to travel for business maintains a valid driver’s license and good driving record.
• Follow company “Green” practices.
• Local travel is required.

Education and/or Experience

B.S. or B.A. degree in Business Administration or other business-related area of discipline preferred and 3 to 5 years related experience, or additional years of education and experience may be substituted for each other, as determined by Human Resources.

Ability to read, write and speak English is requirement of this position. Bilingual English/Spanish reading, writing, and speaking ability is also required.

Knowledge, Skills and Abilities

Excellent communication, leadership, organization, and problem-solving skills, as well as the ability to be flexible and multi task. Must be proficient in Microsoft office products (Word, Excel, Outlook, etc).

COMPANY OVERVIEW

Operating in a $1Billion plus industry, KleenMark is Wisconsin’s largest independent commercial cleaning and supply company. Built on 60 years of experience, KleenMark uses proven processes and the industry’s best-trained teams to deliver unmatched service. Expertise in healthcare, commercial, life sciences, manufacturing, and education, KleenMark’s 900-plus technicians clean more than 30-million square feet daily. We are a family owned and run business that lives out our values of Trust, Teamwork and Results.

We have excellent opportunities for you to join our team!