Account Manager

Join Our Team in Beautiful Downtown La Crosse, WI!
Vendi is a growing, full-service advertising agency with an impressive client roster and a reputation for award-winning, research-driven work. Our team of 30 talented professionals thrives in a culture built on creativity, collaboration, and kindness.

We’re looking for an Account Manager to join our expanding account service team. In this role, you will manage multiple clients and projects and serve as the main point of contact for your clients. A bachelor’s degree in marketing, advertising, communications or a related field is required along with a minimum of 2 years of advertising agency experience.

Day-to-day responsibilities and key accountabilities

Project management

• Manage projects, teams and timelines to meet client requirements and deadlines
• Serve as the main point of contact between the agency and client
• Manage systems and processes for effective project management
• Create project briefs and communicate project tasks and deliverables to the agency team
• Create assignments in project management software
• Develop project timelines and monitor schedules
• Conduct regular team meetings to review project status, address challenges and prioritize workloads
• Monitor project scope and prepare change orders as necessary

Strategic planning and execution

• Work closely with the account lead in creating marketing strategies and plans to meet client objectives, including brand awareness, customer engagement, lead generation, direct sales, thought leadership and product or brand launches
• Assist in executing marketing communication strategies and plans with clients and agency team
• Review campaign performance reports, providing insights and recommendations
• Assist in managing website projects

• Manage annual marketing plan calendars

Budget management

• Create estimates, change orders and proposals for clients, with assistance from the account lead
• Negotiate pricing and terms with vendors
• Monitor client budgets and ensure accurate tracking and reporting
• Prepare and/or review client invoices

Communications

• Respond to client inquiries and requests with urgency and professionalism

• Prepare meeting agendas, status reports and conference reports
• Effectively present and sell strategies, plans, analysis and results to agency and client teams
• Assist in the development and presentation of agency proposals and self-promotion efforts

Required skills and competencies

• Exceptional organizational and planning capabilities with meticulous attention to detail
• Efficient time management with the ability to prioritize effectively
• Ability to anticipate client and team needs
• Demonstrate strategic and critical thinking skills and be able to apply to client needs
• Solid understanding of the creative process and what it takes to develop and execute multi-channel advertising campaigns
• Able to facilitate meetings and serve as a team member in strategy, planning, brainstorming and campaign development
• Polished presentation and written communication skills
• Deliver outstanding client service and serve as the main point of contact between the agency and client
• Confident working in Microsoft Office Suite and project management systems (such as Basecamp)

Professional attributes

• Creative. Develops and applies innovative yet practical ideas and approaches.
• Collaborative. Works collaboratively with other team members toward reaching common goals. Respects ideas and opinions of others.
• Kindness. Treat others with respect, empathy and understanding, especially during stressful or challenging moments.
• Curiosity. A critical thinker who digs in to solve problems. Loves to learn new things.
• Initiative. Seeks new challenges and responsibilities. A self-starter who anticipates needs and is persistent in overcoming obstacles.
• Integrity. Demonstrates unwavering honesty and transparency.
• Respect for diversity, equity, inclusion and belonging. Treats team members, partners and clients with respect, regardless of gender, race/ethnicity, culture, religious affiliation, ability or sexual orientation. Promotes a fair and inclusive professional work environment.
• Professional. Respects the ideas, expertise, talents and feelings of others. Is positive, courteous and punctual.
• Reliable. Can be counted on to be responsive and follow through on assignments and client requests in a timely manner.
• Judgment. Consults with others in dealing with difficult situations. Consider alternatives and consequences before making a decision. Recognizes errors and works to correct them.

We offer a competitive salary, annual profit-sharing bonus, unlimited PTO, remote work options, flex summer hours and great health, disability and retirement benefits.

We will be accepting application until January 15th or until filled.