What are the responsibilities and job description for the Grooming Salon Sales/Front Desk Specialist position at Klean K9 Inc.?
Klean K9 is a high-end dog grooming and wellness destination dedicated to exceptional care, organization, and customer experience. We’re looking for a Front Desk Manager who is friendly, organized, confident, and loves working with both people and pets.
This role is the heartbeat of our store—you’ll be the first impression for our clients and the communication hub between customers, groomers, and bathers.
The ideal candidate will have a strong sales background and possess the ability to upsell memberships and convert existing customers to members. Presence in the salon on Saturdays and some Sundays is essential to this role as weekends are when we see the most traffic.
A deep knowledge of dog handling, temperament, coat types etc is required. Only people with an extensive background in dog care are encouraged to apply.
Key Responsibilities
- Greet clients and their dogs warmly in person and over the phone
- Schedule, confirm, and manage grooming and bathing appointments
- Keep groomer and bather schedules organized, accurate, and running smoothly
- Upsell Klean K9 memberships, packages, and retail products in a friendly, non-pushy way
- Answer customer questions about services, pricing, and memberships
- Handle check-ins, check-outs, and general front desk operations
- Maintain a clean, professional, and welcoming front desk area
- Communicate clearly with staff to ensure smooth daily operations
What We’re Looking For
- Strong customer service and communication skills
- Friendly, outgoing personality with confidence speaking to customers
- Ability to upsell services and products naturally and professionally
- Highly organized and detail-oriented
- Comfortable multitasking in a fast-paced environment
- Love for dogs and comfort working around them daily
- Prior experience in customer service, scheduling, or management
- Experience in grooming, pet care, or wellness is REQUIRED.
Job Type: Full-time
Pay: $21.00 - $30.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Do you have front desk experience
- Please tell us how your experience makes you a good fit for this role.
Experience:
- Dog handling: 1 year (Preferred)
Work Location: In person
Salary : $21 - $30