What are the responsibilities and job description for the Senior Business Operations Specialist - Consumer Lifecycle Screening and Due Diligence Operations position at Klarna?
About The Position
You will own the operational performance and continuous improvement of Klarna’s lifecycle risk processes, with a focus on automated Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD). Acting as the central point of coordination, you will ensure processes run reliably, serve as the first line of response for operational issues, and collaborate closely with Product, Tech, and external partners to resolve them effectively. You will monitor performance against SLAs, oversee vendor delivery quality, and maintain hands-on expertise by periodically working high-risk and PEP cases to ensure readiness during volume changes or disruptions. You will conduct customer risk reviews, maintain and improve SOPs, and support audit and regulatory requirements while staying aligned with evolving AML/CTF standards. In parallel, you will leverage AI and new technologies to identify inefficiencies, improve decision-making, and drive scalable, high-quality process improvements.
Who You Are
Curious to learn more about Klarna and what it’s like to work here? Explore our career site!
Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.
In accordance with applicable law, the salary range for this role is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.
You will own the operational performance and continuous improvement of Klarna’s lifecycle risk processes, with a focus on automated Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD). Acting as the central point of coordination, you will ensure processes run reliably, serve as the first line of response for operational issues, and collaborate closely with Product, Tech, and external partners to resolve them effectively. You will monitor performance against SLAs, oversee vendor delivery quality, and maintain hands-on expertise by periodically working high-risk and PEP cases to ensure readiness during volume changes or disruptions. You will conduct customer risk reviews, maintain and improve SOPs, and support audit and regulatory requirements while staying aligned with evolving AML/CTF standards. In parallel, you will leverage AI and new technologies to identify inefficiencies, improve decision-making, and drive scalable, high-quality process improvements.
Who You Are
- 3-5 years of experience in KYC, due diligence, or PEP screening operations preferably within fintech or banking
- Strong understanding of customer lifecycle processes and AML/CTF regulatory requirements
- Experience working with automated workflows and ability to identify and resolve operational issues
- Familiarity with KYC and AML tools such as case management systems, risk rating platforms, and PEP databases (e.g., WorldCheck, Dow Jones)
- Proven ability to analyse processes, identify inefficiencies, and drive improvements
- Strong analytical and communication skills with the ability to document clearly and escalate effectively
- Ability to take ownership, work independently, and manage multiple priorities in a fast-paced environment
- Relevant certification such as ICA, CAMS, or equivalent
- Experience supporting audits or regulatory examinations
- Experience working with outsourced vendors or partner operations
- Exposure to process documentation and SOP ownership
- Interest in leveraging new technologies, including AI, to improve operational efficiency
Curious to learn more about Klarna and what it’s like to work here? Explore our career site!
Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.
In accordance with applicable law, the salary range for this role is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.
Salary : $75,281 - $94,433