Strategy & Optimization Lead: Transformation & AI Value Delivery (AI-First)

Experience: 8 years

Location: San Francisco (relocation assistance available)

Job Type: Full-time

About Klarity

Klarity (YC S18) partners with Fortune 500 companies like ServiceNow, JLL, and Moody’s and cutting-edge companies like OpenAI, DoorDash, Uber, and Stripe to deliver real AI outcomes.

Traditional Transformation playbooks take years, burn millions, and leave your team exhausted. It’s even worse with AI. 95% of pilots never make it past experimentation. Why? Because time kills transformation. Objectives shift, processes evolve, and momentum dies.

Klarity upgrades the script. Instead of betting everything on a massive "big bang" change, Klarity delivers kAIzen for the digital enterprise: continuous, compounding improvements that everyone participates in. Our Agentic Tiger Team: Analyst, Advisor, and Coach capture how work actually gets done today, uncovers hidden inefficiencies, and guides teams toward better processes in real time.

Transformation isn't dead, it just looks different now. Klarity makes it effortless, always-on, and outcome-driven.

At Klarity, You Will Thrive If

• Velocity: You’re seeking a culture of rapid iteration and constant change that turns into lasting impact.
• Agency: You’re seeking a role where you can take initiative and embody ownership.
• Care: You hold yourself to high standards, enjoy close collaboration with others who care deeply and hold themselves to equally high standards.
• Energy: You bring drive and optimism to everything you do. You thrive on finding creative solutions to ambiguous problem statements.
• Curiosity: You have a deep curiosity about technology. You enjoy tinkering with new AI tools and adding them to your workflow.
  
  

Job Overview

Become an industry disruptor, drive exponential impact and move customers from promise → value, fast.

We are looking for a Strategy & Optimization Lead to build the strategic operating system behind our post-sales motion. This is a high-agency, systems-thinking role that will sit in our AI Value Delivery team.

You will design the strategic operating infrastructure, mechanisms, processes & reporting that power customer onboarding and value realization. Your work multiplies the impact of our AI Delivery Leads and AI Solutions Specialists by building and evolving the strategy, visibility, structure and process designs they need to deliver exceptional outcomes at scale.

Think of this role as the Operational Architect for Klarity’s Value Realization engine.

What You'll Own

Customer Journey Architecture & Measurement Systems

• Define and maintain Klarity’s customer journey stages, event taxonomies, and lifecycle logic for each persona.
• Operationalize core metrics including Time-to-Value (TTVR), Implementation Health Index (IHI), and Customer Health Index (CHI).
• Design canonical journey infrastructure and measurement systems for journey events, stage transitions, account summaries, and play triggers.
  
  

Optimization, Process Architecture & Scalable Leverage

• Drive our strategy portfolio focused on reducing variability and hours across value realization by standardizing playbooks and operating cadences. Identify bottlenecks and prototype high-leverage improvements across people, process, data, and tooling.
• Partner with Product to turn repeatable implementation patterns into productized workflows.
• Drive quarterly strategic initiatives tied to TTVR attainment, and customer experience goals.
• Build automations, templates, and systems that eliminate manual effort for delivery teams.
  
  

Strategic Reporting & Operational Intelligence

• Own Strategic reporting and dashboards for post sales strategy, implementation progress, adoption, risk signals, and health scoring.
• Partner with GTM ops and Product to build requirements that inform automation reporting pipelines that combine CRM, product telemetry, support and customer insights.
• Deliver executive-ready insights that guide customer strategy and prioritization.
• Codify end-to-end workflows across onboarding and value realization.
  
  

Who You Might Be

• 8 years in Strategy & Operations, BizOps, Transformation, Process Engineering or Post-Sales Ops.
• Expertise leveraging GenAI tools like ChatGPT, Claude Code, Gemini, Figma, Replit, etc. to supercharge efforts.
• Systems thinker who can move seamlessly from 50,000 ft (strategy & architecture) to 500 ft (dashboards, data fields).
• Exceptional with data: Prototyping dashboards, defining metrics, and designing lifecycle logic.
• Obsessed with clarity, repeatability, and making teams more effective.
• High-agency builder who thrives in ambiguity and creates structure where none exists.
• Excellent communicator: Can speak equally well to executives, operators, and engineers.
  
  

What Success Looks Like

Leverage & Optimization

• Strategic objective portfolio health: Advancement & completion rate of strategic portfolio.
• Process improvements deployed: # of systems/process uplift initiatives completed per quarter.
• Impact of Improvements: Quantified reductions in manual work, fewer escalations, improved predictability, or improved adoption/health outcomes.
  
  

A 2-3 day work pilot is part of the application which will include:

• Lifecycle Measurement Design: Design a canonical event view of the Klarity customer journey.
• Internal Process Optimization: Select and optimize one bottleneck in the value realization journey (we’ll give you options).
• Prototype & Build: Use internal tools to prototype and AI solution to reduce Value Realization manual work
• Cross-Functional Communication: Executive read out covering Internal Process Optimization with business case. Process Operating change deployment session.
  
  

Benefits

• Equity in addition to competitive cash compensation
• 100% Employer-Paid Medical, Dental & Vision options!
• Paid Parental Leave
• $500 Annual Learning Fund
• $100 Monthly Wellness Fund
• 401k via Betterment
• Relocation support to San Francisco Bay Area (where applicable)
• Office-related Perks:
• BART or Caltrain to the office?: Contribute pre-tax funds to a Parking & Transit account, and you will never be taxed for it!
• Lunchtime, Leveled Up: Enjoy curated local eats.
• Snack Central: Drinks and snacks for every craving - from healthy bites to Klarity team favorites.
• Onsite Gym Access: A state-of-the-art fitness center right downstairs, and it’s free!
• Safe & Secure Bike Room: Commute in and safely store your bike.
  

Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.