What are the responsibilities and job description for the Rehabilitation Services Coordinator position at Klamath Health Partnership, Inc.?
Rehabilitation Services Coordinator
Location: Klamath Falls, OR
Schedule: Full-Time
Salary Range: $21.00–$25.00/hour DOE
About Us
Klamath Health Partnership is a Federally Qualified Health Center dedicated to improving access to high‑quality, patient‑centered care for our community. Our Rehabilitation Services team provides compassionate Physical Therapy and Occupational Therapy in a collaborative environment focused on restoring function, mobility, and independence. We believe every patient deserves dignified, barrier‑free care, and we work together across disciplines to support recovery and long‑term wellness. If you’re motivated by meaningful work and the opportunity to make a direct impact in patients’ lives, you’ll find a strong sense of purpose here.
About the Role
The Rehabilitation Services Coordinator supports both the administrative intake workflow and the clinical operations of our Rehabilitation Services department, including Physical Therapy, Occupational Therapy, and Speech-Language Pathology. This hybrid role helps ensure a smooth, patient-centered experience by coordinating referrals, verifying insurance, managing documentation, and assisting therapists with patient flow and clinic readiness.
What You’ll Do
Intake & Administrative Coordination
- Receive and process rehabilitation referrals from internal and external providers
- Contact patients to schedule evaluations and confirm appointment details
- Verify insurance coverage and obtain prior authorizations
- Ensure intake forms, consents, and documentation are completed and uploaded to the EHR
- Track referral status and follow up on missing or incomplete documentation
- Maintain accurate logs for compliance and quality assurance
- Communicate with therapists regarding patient readiness and scheduling needs
- Provide excellent customer service to patients, families, and referring providers
- Support coordination of care across departments and external partners
- Uphold HIPAA and confidentiality standards
Therapy Aide & Clinical Support
- Escort patients to and from treatment areas, including wheelchair transport
- Assist therapists with patient positioning, mobility, and exercise setup
- Observe patients during treatment and report concerns to the supervising therapist
- Administer delegated modalities (e-stim, ice, heat) within scope and training
- Prepare and clean treatment areas and equipment
- Perform opening and closing duties
- Change linens and restock supplies
- Assist with basic clerical tasks such as phones, messages, and forms
- Support patient flow to ensure efficient clinic operations
What You’ll Bring
Required
- High school diploma or equivalent
- At least 18 years of age
- Strong organizational skills and attention to detail
- Excellent communication and customer service skills
- Ability to work collaboratively in a fast-paced clinical environment
- Professional appearance and conduct
- Ability to follow safety and infection control protocols
Preferred
- 1–2 years of experience in a healthcare or rehabilitation setting
- Experience with insurance verification or prior authorizations
- Familiarity with medical terminology
- Experience in an FQHC or outpatient clinic
- Proficiency with electronic health records (eClinicalWorks preferred)
- Bilingual (English/Spanish)
Benefits
- KHP offers a competitive and comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Employer‑paid life and disability coverage
- Retirement plan with employer contribution
- Generous paid time off and holidays
- Employee Assistance Program
- Professional development and training opportunities
- A supportive, mission‑driven work environment
Physical Requirements
- Frequent standing, walking, bending, reaching, kneeling, and crouching
- Ability to lift, move, or position up to 50 pounds
- Ability to assist with patient transfers and positioning
- Periods of sitting for administrative tasks
- Visual and auditory acuity required for patient care and documentation
Salary : $21 - $25