Assistant General Manager (Supreme Dumplings)

Assistant General Manager

Location: Kirkland, WA 

Pay Range: $30 - $40 per hour

About Us:

Supreme Dumplings is a thriving restaurant known for its exquisite dumplings and authentic Chinese cuisine. We take pride in our commitment to quality, exceptional service, and creating a memorable dining experience for our customers

About the Role

Assistant General Manager plays a key leadership role, supporting the General Manager in daily operations while ensuring our Standard Operating Procedures (SOPs) are upheld, the team is well-trained, and guests receive exceptional service.

Assistant General Manager leads by example, energizes the team, and ensures the restaurant consistently meets or exceeds operational standards.

We look forward to learning more about you and what you can bring to our team!

Key Responsibilities

• Greet and assist guests with a friendly and professional demeanor; respond to feedback and concerns appropriately.
• Train team members and uphold company standards in food preparation, service, and cleanliness.
• Monitor food quality and manage food cost controls.
• Communicate daily goals and support team members during busy shifts.
• Coordinate work schedules, cleaning checklists, inventory, and supply orders.
• Resolve operational issues promptly, including customer concerns and training gaps.
• Clearly communicate procedures, standards, and expectations to the team.
• Lead training across all stations using hands-on guidance and our learning management system.
• Learn basic maintenance of kitchen equipment.
• Conduct daily quality checks to ensure operational consistency and high standards.
• Perform other duties as assigned.

Requirements

• Minimum 2 years of experience in customer service, food service, or a related field.
• High school diploma or GED.
• Proficiency in spoken and written English.
• Valid food handler’s permit (or willingness to obtain one).
• Alcohol server permit preferred.
• Strong attention to customer needs and detail-oriented service.
• Excellent verbal communication and leadership skills.
• Ability to perform in a fast-paced environment.
• Strong training, coaching, and team development skills.
• Solid organizational and problem-solving abilities.
• Ability to stand and walk for extended periods.
• Comfortable working in variable temperatures and around chemicals, smoke, or airborne particles.

Benefits

· Flexible scheduling

· Paid time off 

· Free meal during each working shift

· Employee discounts

· Opportunity to enroll in medical, dental, and vision insurance plans (eligibility requirements apply)

We are an equal opportunity employer to all employees and applicants. We do not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.