Location Manager

Location Manager (Part-Time)

Kiva Cowork — Santa Barbara, CA

About the Role

Kiva Cowork is looking for a friendly, detail-oriented part-time Front Desk / Location Manager to help run the day-to-day operations of our coworking spaces. This person will be the first face members and guests see, setting the tone for a warm, professional, and productive environment at our State Street location in Santa Barbara.

Schedule

• Part-time, in-person
• 20 hours a week (flexible scheduling- depends on the availability of the candidate)
• Shifts fall within business hours (8 AM–5 PM)
• Coordination required with the Funk Zone location manager to stagger lunch breaks

What You'll Do

Member & Guest Experience

• Greet all members and visitors warmly; learn names and faces over time
• Answer phones with a friendly greeting; return missed calls promptly and professionally
• Give tours to prospective members, explaining pricing, membership rules, and what makes Kiva different from other coworking spaces
• Handle member questions and concerns, escalating anything you're unsure of
• Check and respond to emails

New Member Onboarding

• Create customer accounts and assign contracts (day pass or membership)
• Set up auto pay/auto invoicing and collect payment information
• Provide wifi access (guest or secure member wifi) and set up printing access
• Issue building/Kisi access and relevant door codes for new members
• Share parking information and give a full space tour

Daily Opening Tasks (depending on the final shift schedule)

• Unlock the front door by 8:30 AM
• Turn on all lights and start music
• Run a load of dishes, continue to check on it throughout the day
• Make coffee (two pots, more as needed) and ensure the kitchen is clean and stocked
• Stock phone booths with pens/notepads and wipe down surfaces
• Wipe down outside patio surfaces/tidy up outside
• Turn on conference room TVs and the main space TV; confirm Zoom Rooms is working
• Review the day's bookings and prep/clean conference rooms as needed

Daily Closing Tasks (depending on the final shift schedule)

• Empty and clean coffee carafes; put away food
• Start the dishwasher
• Turn off conference room lights and TVs
• Erase phone booth whiteboards and update with the next day's date
• Sort and organize mail using the mailbox tracking sheet (Google Sheets)

Ongoing Upkeep

• Keep the kitchen clean and stocked throughout the day (check about every hour)
• Clean and stock bathrooms as needed
• Maintain the espresso machine daily (backflush and sanitize, typically around 4 PM)
• Take out trash and do a deeper tidy on designated days (Tuesdays/Thursdays)
• Use stainless steel cleaner on fridges, sinks, and metal surfaces
• Proactively spot issues before they become problems — temperature, printer paper, low supplies — and let the Manager know what's running low

What We're Looking For

• Friendly, personable, and comfortable interacting with a wide range of people
• Strong attention to detail and a proactive, "notice it before it's a problem" mindset
• Comfortable learning new software/systems (Yardi, Kisi, RingCentral, Outlook)
• Reliable and punctual — especially important for opening duties
• Prior customer service, hospitality, or front-desk experience a plus
• Able to work across multiple locations as needed in Santa Barbara

Compensation

• $21/hour, approximately 20 hours/week
• Opportunity for advancement and a 10-15% raise after the first month
• Additional hours available for those interested in coordinating events (e.g. speaker series, community networking events)
• Discounts with local businesses and access to the coworking locations outside of work hours