What are the responsibilities and job description for the Service Coordinator position at KIT HomeBuilders West?
Service Coordinator – KIT Custom HomeBuilders (Caldwell, ID):
Building Quality Homes Since 1945:
Pay Range: $25.00 – $30.00/hour DOE
Bonus: Quarterly performance-based bonus (included in total compensation)
Schedule: Full-time, Monday–Friday, onsite
Location: 1000 Garber St, Caldwell, ID 83605
Now celebrating 80 years, KIT Custom HomeBuilders has proudly built quality manufactured and modular homes for families across the Pacific Northwest. As we continue to grow in the Treasure Valley region, we’re seeking a motivated Service Coordinator: to join our Service Department and help ensure a smooth, customer-focused experience for our homeowners and dealer network.
Position Summary:The Service Coordinator: serves as the primary point of contact between KIT Custom HomeBuilders, its dealers, contractors, and homeowners. This position manages warranty and service requests, processes parts orders, and ensures timely completion and documentation of all work. The Service Coordinator also supports state audit readiness (SAA), vendor warranty communication, and internal reporting to maintain compliance, accuracy, and customer satisfaction.
Key Responsibilities:Serve as the main contact for assigned dealers; deliver professional, courteous customer service.
Create, track, and manage service orders from initiation through completion.
Respond promptly to emails, calls, and voicemails; maintain detailed and accurate records.
Prepare and verify service and parts orders; ensure correct shipment and billing.
Coordinate warranty claims with manufacturers and vendors, confirming coverage and communication.
Maintain documentation for State Administrative Agency (SAA) and HUD audits.
Process invoicing for service work and parts; verify billing codes and approvals.
Run weekly reports summarizing open service orders, contractor progress, and performance.
Track contractor assignments and maintain communication on completion timelines.
Collaborate with production, purchasing, and quality control to resolve warranty issues.
Maintain organized electronic and paper files for all service, warranty, and audit records.
Assist with additional administrative or department projects as needed.
Required:
2–3 years of experience in service coordination, warranty processing, or customer support.
Strong documentation, organization, and follow-through skills.
Proficiency in Microsoft Word, Excel, Outlook, and data systems.
Ability to handle multiple priorities and manage time effectively.
Professional communication skills, including handling upset or difficult customers.
Preferred:
Experience with dealers, vendors, or contractors.
Familiarity with manufactured housing, modular construction, or similar industries.
Additional technical or administrative coursework.
Education: High School Diploma or GED required.
Licenses/Certifications: None required.
Office environment within an active manufacturing facility (moderate noise levels).
Frequent computer use; ability to remain seated for extended periods.
Occasional lifting of files or parts up to 20 lbs.
Quarterly profit-sharing bonus
401(k) with company match
Comprehensive medical, dental, and vision insurance
Life insurance, HSA, and Employee Assistance Program (EAP)
Paid time off (PTO) and paid holidays
Employee discounts on homes and partner programs
Perfect attendance and referral bonuses
Supportive, family-oriented culture
Free lunch every other Friday (Memorial Day–Labor Day)
Free doughnuts & apples every Monday
Apply online and attach your resume today!:
Hiring timeline: Immediate | Open position: 1
KIT Custom HomeBuilders is an Equal Opportunity Employer.:
We provide equal employment opportunities to all employees and applicants regardless of age, race, color, religion, gender, national origin, disability, veteran status, or any other protected status. Reasonable accommodations are available for qualified individuals with disabilities.
Salary : $25 - $30