What are the responsibilities and job description for the Mobile Service Coordinator position at Kendall Auto Group?
Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Auto Group is hiring for a Mobile Service Coordinator to join our team. At Kendall Ford of Meridian, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in the Treasure Valley.
Some of the benefits of working with Kendall are:
- Competitive hourly pay
- Competitive Paid Time Off and Paid Personal Leave
- Career path development opportunities
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan w/ Fidelity
- Accident and Illness supplemental plans
Essential job tasks will include
- Ensure prompt and accurate scheduling while closely following the established mobile scheduling process
- Opening and closing Repair Orders
- Collect payment from customers after mobile service is complete
- Determine eligibility for mobile services (recalls, maintenance, and repairs), and coordinate with mobile technicians and the shop foreman when necessary
- Operate as a point of contact for customers, businesses, and fleet companies requesting mobile service
- Contact customers as requested by the customer and/or mobile technician to address questions, concerns, etc.
- Follow up with customers to schedule subsequent maintenance visits as needed based on technician inspection results; provide diagnostic and/or repair recommendations to mainline service advisors for customer follow up and scheduling
Candidates must be comfortable on the phone. A valid driver's license and clean driving record is preferred but not required.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
Requirements:We are looking for candidates who have high level customer service experience and strong communication skills, who are goal-oriented with strong work ethics, who can prioritize tasks and demonstrate good time management. Qualified candidates will have a work history showing strong customer service experience.