Program Assistant (Part Time)

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

The Program Assistant will provide administrative support to the Learning Commons, as well as customer service to students and other guests in the Learning Commons. The Program Assistant will provide excellent customer service to anyone who walks into the Learning Commons. This role will be responsible for day-to-day functions of the Learning Commons including scheduling resources, answering the phone, circulating books and other resources among other tasks.

Availability to work between the hours of 7:30 AM and 5 PM Monday – Friday.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Greet prospective and current students and direct them to appropriate program personnel.
• Answer and/or redirect basic inquiries from internal and external customers either via phone calls, email or in person.
• Coordinate materials for mailings, maintain program records, generate reports, schedule and coordinate meetings and events, and maintain computer databases.
• Prepare and maintain correspondence, lists, and other documents.
• Perform various office clerical duties including filing, typing, scanning, maintaining copiers and other equipment, ordering supplies, sorting/distributing mail, etc.
• Provide clerical support to program staff.
• Assist with program activities and events.
• Schedule room resources as needed.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Must enjoy working with other people and the public and exhibit skill in working accurately with complex details.
• Must remain calm when confronted with many competing demands for attention.
• Must develop a comprehensive knowledge of the college’s organization and personnel.
• Must develop thorough knowledge of students information systems
• Must be a positive individual and possess excellent customer service skills.
• Be able to handle confidential information in a professional manner.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves sitting most of the time in an office setting. Occasional (10-33%) stooping, kneeling, crouching, grasping and walking. Frequent (34-66%) viewing computer and other close visual work and repetitive motion in using the computer to perform job-related functions. Constant (67-100%) communication: talking and listening, either face-to-face or via the telephone.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• Experience using word processing and computer equipment,

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Combination of secretarial/clerical experience and/or post–secondary training equivalent to three years of full-time employment OR an Associate degree.
• Two years’ experience with spreadsheets, databases, and presentation software or computerized record systems
• One year experience in a post-secondary educational setting
• One year experience working with people with disabilities

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:OCR.Denver@ed.gov.