Leasing Agent Southside Indy

Job Description

Employment Category Property Management

Position Leasing Agent

Pay Annual Salary $35,360 - 37, 440 (full time w/ benefits)

Job Qualifications
Applicants must have the ability to perform exceptional customer service to members/ residents; good written and oral communications skills. Applicants must have strong sales techniques. Applicants must be available to work on weekends and late evenings if required. Experience with Microsoft Outlook, Office and Excel. At least two years prior leasing experience is required. A High School diploma or equivalent is required. Applicant should have their NALP and Leasing Series designations. Bi-lingual applicants are desirable but not required. Applicants familiar with the Company’s software are desirable but not required.

Job Summary
A Leasing Agent is responsible for initiating, coordinating and maintaining all stages of apartment leasing.
The Leasing Agent assists the Site Manager and the Board of Directors in the over-all management of the property while maintaining and creating positive resident and prospect relations.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

General

• Process incoming and outgoing mail
• Assist Site Manager as assigned
• Ensure the office, business center, clubhouse, Laundry facility, models, and target apartments are in perfect condition
• Clean, vacuum and dust as needed
• Physically inspect property on grounds and pick up litter and report any service needed to maintenance as needed

Advertising

• Furnish prospects with brochures, floor plans, and all other available marketing material
• Initiates the development of advertising and marketing plan for community, presents to management for implementation while seeking new outlets and venues for broader market outreach
• Prepare and present competitive property and market analysis to management on monthly basis

Corporation Records and Files

• Maintain correspondence, report, and record files
• Maintain a service list for the exterminator and log all exterminating complaints. Generate and send weekly notifications to units scheduled to be exterminated and maintain copies of notifications.
• Maintain records of work orders, interest, resident and miscellaneous income accounts
• Maintain and control confidential member files
• Maintain and control all applicable application logs and waitlists as in accordance with Fair

Housing and HUD (if applicable) guidelines

• File member/resident paperwork and miscellaneous paperwork as needed. It is not acceptable for large amounts of paperwork to be stacked waiting to be file. Filing should be completed daily.

Member Relations

• Greet visitors who come into the Cooperative Office and handling or referring inquiry as appropriate. All interaction should be conducted with the goal to achieve and maintain maximum occupancy. Remember to always smile.
• Handle telephone calls as appropriate. All calls should first be answered by the Leasing Agent within two rings and then referred to Site Manager/COS/BOD if needed.
• Schedule appointments and showings for prospective Members. Always encourage appointments but still treat walk-ins with a cheerful attitude.
• Follow-up with all prospects within twenty-four hours and maintain records of follow-up.
• Accompany prospective members/residents to walk through of available or show units while discussing current availability.

New Applicants

• Provide initial applications to prospects with the goal of scheduling an application interview.
• Process application, ensuring that is completed in its entirety, obtaining all supporting documents and required information, and collecting the necessary fees and deposits. All applications should be ready for review by the Site Manager or Membership Committee within 30 days of receipt of application (Section 8 only). For the market rate units, the application should be ready for review by the Site Manager or Membership Committee within 14 days of receipt.
• Initiate credit and criminal reports
• Initiate Existing Tenant Searches on all household members (Section 8 only)
• Notify applicants by telephone and in writing of acceptance or denial as in accordance with

Company, HUD (if applicable), Fair Credit Reporting Act, and Fair Housing policies.

Move-Ins

• Schedule and conduct move-in interviews which includes accompanying member/resident during walk-through of unit on day of move-in, taking photograph or video of condition of unit at move-in, signing and witnessing resident/member signing all required move in paperwork, administering execution of lease forms/occupancy agreements, collect necessary fees and deposits, deliver keys
• Thoroughly and effectively explain all move-in documentation (leases, occupancy agreements, rules and regulations, etc). Preparation of move in documentation should be completed by Site

Manager unless assigned otherwise.

• Provide a move in packet to new residents/members that includes local information, important phone numbers, local coupons/advertisements, and copies of all signed move in documentation

Work Orders

• Record all service requests and distribute copies as appropriate
• Match completed service request with appropriate files, referring incomplete service requests to

Property Manager for follow-up

• When required, give completed service requests to Site Manager for pricing of materials and labor
• Send weekly statements for work order (service request) charges
• Call contractors if needed (as approved by the BOD)

Accounts Receivable

• Provide receipt for all payments received daily
• Record the unit number on the payment, date stamp the payment, and provide to the Site

Manager for posting/banking

• Refer all legal non-payment matters to the Site Manager for immediate assistance

Annual, Monthly and Weekly Reporting

• Weekly Monday Morning Occupancy Report due by 10am every Monday
• Update Availability and Make Ready Report (if Maintenance Supervisor is not required to do so) on a weekly basis and as availability changes
• Assist in the preparation of monthly management report as needed

Legal

• Fair Housing Compliance

Accountability

• Evaluation of job performance will consider overall administrative, financial, and physical condition of the Cooperative

Job Type: Full-time

Pay: $35,360.00 - $37,440.00 per year

Ability to Relocate:

• Indianapolis, IN 46203: Relocate before starting work (Required)

Work Location: In person

Salary : $35,360 - $37,440