What are the responsibilities and job description for the Director of Product Support Sales position at Kirby-Smith Machinery?
Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family
Director of Product Support Sales Benefits
- Above-Average Industry Pay
- Comprehensive Benefits Package (including Medical/Dental/Vision)
- 401K Plan with Company Match
- Generous PTO Package/Paid Holidays
- Short/Long Term Disability
- Growth Opportunities
- Paid Training
- Family Owned and Operated
- Health and Wellness
Director of Product Support Sales Position Purpose
Responsible for the overall leadership, growth, and profitability of Kirby-Smith Machinery's product support sales operations. Works closely with the Vice President of Parts and the Vice President of Service to ensure a unified strategy and consistent execution across all regions. Provides strategic direction and hands-on leadership to Regional Product Support Sales Managers and their teams of Product Support Sales Representatives (PSSRs) to maximize customer uptime, the lifecycle value, and aftermarket growth. Strengthens communication and collaboration among Product Support Sales, Rental, Service, and Parts departments to deliver coordinated customer strategies, consistent performance, and long-term relationship development.
Director of Product Support Sales Essential Functions
- Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
- Leads overall growth, revenue, and profitability of the Product Support Sales business in alignment with the Vice President of Parts and the Vice President of Service
- Translates company goals and strategic objectives into measurable regional business plans
- Oversees budgeting, forecasting, and financial performance to ensure profitability and operational efficiency
- Provides leadership, coaching, and development to Regional Product Support Sales Managers and Product Support Sales Representatives (PSSRs)
- Promotes collaboration among Product Support, Sales, Rental, Service, and Parts departments to ensure consistent customer support and unified business execution
- Conducts regional business reviews, customer engagement visits, and field observations to assess performance and strengthen relationships
- Identifies and pursues growth opportunities in construction, mining, aggregates, and industrial markets in partnership with Regional Managers
- Builds and maintains relationships with OEM partners, including Komatsu, Wirtgen Group, Takeuchi, and Hensley, to support business expansion and customer satisfaction
- Participates in customer business reviews to ensure proactive communication, alignment of expectations, and long-term planning for customer success
- Partners with the Vice President of Parts and Vice President of Service to align resources and labor capacity with market demands
- Ensures disciplined pricing, quoting, and contract management practices that support company margin goals
- Participates in discount and pricing discussions with regional teams to ensure financial alignment and strategic consistency
- Coordinates with Service Operations on rebuild programs, preventive maintenance contracts, and field service initiatives
- Drives consistency, efficiency, and responsiveness across all Product Support Sales processes
- Builds and sustains a high-performance, safety-first culture based on integrity, accountability, and teamwork
- Promotes adoption and utilization of digital tools, including CRM systems, telematics, and OEM data platforms such as Komtrax, Smart Construction, and Takeuchi Fleet Management
- Encourages innovation, collaboration, and continuous improvement across all levels of the Product Support Sales organization
- Measures performance by monitoring key performance indicators such as, but not limited to, product support revenue, profitability growth, forecast accuracy, margin improvement, and customer satisfaction
- Consistent and reliable on-site attendance
- Performs other job-related duties as assigned
Director of Product Support Sales Minimum Qualifications
- Bachelor's degree in business, Engineering, or a related field; Master of Business Administration (MBA) preferred
- Ten (10) or more years of progressive leadership experience in Product Support, After-Sales, or Equipment Distribution
- Demonstrated success managing multi-branch sales teams and multi-million-dollar profit and loss (P&L) performance
- Strong technical understanding of Komatsu, Wirtgen Group, Takeuchi, and Hensley products and applications
- Proficient with Microsoft Office Suite, Microsoft Dynamics CRM, and dealer management systems
- Excellent leadership, communication, analytical, and organizational skills
Director of Product Support Sales Physical Requirements
- Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
- Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
- Driving or sitting for long periods
- Ability to hear, listen, see, and touch
- Adheres to personal protective equipment (PPE) policy and maintains individual PPE in functional condition
This position is considered a safety-sensitive position.
We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.