What are the responsibilities and job description for the Information Solutions Sales Support position at Kirby Risk?
Information Solutions Sales Support – Indianapolis
Are you a self-motivated, polished customer service and sales support driven individual? Can you manage important customer transactions? Interested in building a rewarding career where you can learn, grow, and have a valued impact?
If so, we want you on our team.
At Kirby Risk, we deliver proven success by managing vendor relationships, and collaborating with our sales teams providing technical support, and dependable customer service.
What You’ll Do in the role of Information Solutions Sales Support
Serve as a customer service and sales support professional who manages important customer transactions and managing vendor relationships and collaborating with internal sales teams.
You’ll:
- Coordinate with manufacturing representatives for training and pricing
- Research and provide accurate quotes, and managing customer relationships through Kirby Risk's internal systems
- Review, determine and resolve customer problems in conjunction with the team
- Provide feedback and/or gap analysis to the sales team regarding customer expectations and our performance
- Uncover customer projects, resolve order issues with timely follow-up
- Manage vendor relationships, and collaborate with internal sales teams on bids and orders
- Develop and maintain constructive relationships with other business units and departments
- Represent Kirby Risk with professionalism in all communications with internal and external customers and vendors
What Makes You a Great Fit
- Some College course work or equivalent 4 years’ work experience in related field
- 2 years successful customer service, problem resolution and sales support experience
- Demonstrate strong problem-solving skills
- Goal-oriented and self-motivated, compassionate independent work ethic
- Ability to prioritize multiple tasks, and successfully meet several deadlines regularly
- Well-developed organizational skills and attention to detail
- build lasting relationships with customers and vendors
- Strong interpersonal and communication skills with a customer-first mindset
- Proficiency with Microsoft Office; exposure to Customer Relationship Management Software
- Ability to perform and retain various skill related tasks, training, and operations
What to Expect in This Role
- Ability to push, pull, carry, lift up to 50 lbs. and adapt to varied work environments
- Ability to track and report on success of programs
- Travel required (daily, with occasional overnight)
- Flexibility to participate in customer/vendor events
- Schedule: Monday–Friday
Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.
When you join Kirby Risk, you’re not just taking a job, you’re joining a company where you can build a career.
Benefits That Work for You
We provide a complete package designed to support your health, career, and future:
- Medical, RX, Dental, and Vision insurance
- Life insurance & Employee Assistance Programs
- Tuition reimbursement & on-the-job training
- 401(k) with company match & Profit Sharing
- Paid Time Off (PTO)
Ready to help customers keep their operations thriving? Apply today and grow with Kirby Risk.
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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