What are the responsibilities and job description for the Customer Service Representative position at Kirby Risk?
Customer Service Representative – Electrical Supply
Indianapolis, IN
Are you the person customers look for when they walk in—because you know your stuff and get things done? Do you enjoy solving problems on the spot, building real relationships at the counter, and being the go-to resource customers trust to keep their jobs moving?
If so, we want you on our team.
At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.
What You’ll Do as a Customer Service Representative
In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.
You’ll:
- Deliver outstanding customer service—exceeding expectations and honoring every commitment.
- Partner with outside sales to support customers and strengthen relationships.
- Coordinate with vendors to ensure products are delivered accurately and on schedule.
- Support corporate marketing efforts such as product launches and training events.
- Engage in a variety of responsibilities, including:
- Counter and Inside Sales
- Warehousing and Inventory Management
- Vendor and Customer Communications
- Order Entry and Product Support
Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.
What Makes You a Great Fit
- College coursework and/or 2 years of relevant work experience
- Strong written, verbal, and interpersonal communication skills
- Detail-oriented with excellent organizational abilities
- Quick learner who’s eager to grow and apply new knowledge
- Experience in business-to-business sales or electrical distribution preferred
What to Expect in This Role
- Ability to lift up to 50 lbs.
- Valid driver’s license required
- Comfort with multi-line phone systems and warehouse operations
- Experience with inventory management and loading/unloading shipments
- Forklift experience a plus
- Schedule: Monday–Friday, 7 am–5 pm, with overtime as needed
Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.
When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.
Benefits That Work for You
We offer a comprehensive package designed to support your health, career, and future:
- Medical, RX, Dental, and Vision insurance
- Life insurance & Employee Assistance Programs
- Tuition reimbursement & on-the-job training
- 401(k) with company match & Profit Sharing
Ready to be part of a team that delivers for customers and each other? Apply now.
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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