What are the responsibilities and job description for the Customer Service Representative I position at Kirby Risk?
Customer Service Representative– Arco Electric, Shelbyville IN
Do you take pride in delivering customer service excellence? Would you enjoy working in a collaborative team? Do you have experience with electrical products or agricultural technology?
If so, we want you on our team.
Arco Electric Products, a division of Kirby Risk Corporation specializing in the manufacturing of rotary phase converters, power factor correction capacitors, and bus bar assemblies.
What You’ll Do As a Customer Service Representative
In this role, you will process customer orders and requests quickly and accurately, using available resources to resolve issues efficiently.
You’ll
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.
When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career.
Benefits That Work For You
We provide a complete package designed to support your health, career, and future:
How To Apply
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
A Safe Workplace is a Drug-Free Workplace
Do you take pride in delivering customer service excellence? Would you enjoy working in a collaborative team? Do you have experience with electrical products or agricultural technology?
If so, we want you on our team.
Arco Electric Products, a division of Kirby Risk Corporation specializing in the manufacturing of rotary phase converters, power factor correction capacitors, and bus bar assemblies.
What You’ll Do As a Customer Service Representative
In this role, you will process customer orders and requests quickly and accurately, using available resources to resolve issues efficiently.
You’ll
- Receive and enter customer orders accurately and timely
- Provide guidance in cross selling and upselling
- Work effectively with vendors and management to solve problems and expedite orders
- Develop mutually beneficial relationships with account managers, vendors, and automation specialists
- Understands and applies strategies to attain desired margins percentages and dollars
- Demonstrate professionalism when representing the company in all communications
- College coursework and/or 2 years relevant work experience
- Knowledge of manufacturing, electrical products, or agricultural technology
- Strong organizational, interpersonal and customer contact skills
- Ability to handle multiple tasks/priorities and successfully meet several deadlines at once
- Proficiency with Microsoft Office
- Onsite, indoors, in a controlled temperature environment, with a variation of noise levels.
- This position will be working in an office environment, utilizing typical office equipment
- Travel occasionally for training, customer visits, or vendor meetings
- Schedule: Monday–Friday, 1st Shift
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.
When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career.
Benefits That Work For You
We provide a complete package designed to support your health, career, and future:
- Medical, RX, Dental, and Vision insurance
- Life insurance & Employee Assistance Programs
- Tuition reimbursement & on-the-job training
- 401(k) with company match & Profit Sharing
- Paid Time Off (PTO)
How To Apply
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
A Safe Workplace is a Drug-Free Workplace