Service Technician - Garage Doors

Residential Garage Door Service Technician

WD Door of Ankeny, IA is looking to hire a Residential Garage Door Service Technician to repair and service overhead garage doors in residential settings. If this sounds like the right opportunity for you, apply today!

About WD Door

WD Door is part of the Kinzler Corporation family of companies - installing building products, distributing building materials, and servicing and installing commercial and residential garage doors. With locations all across the United States, we have a long track record of hiring, promoting, and retaining exceptional team members who match our core values.

A job in construction can be extremely rewarding! You play a role in building the stuff people depend on. Every day is something new - every job site brings different, interesting challenges. Using both your mind and your hands, you have the chance to learn new things every day and advance your career! We offer competitive salaries, a full benefits package, and a comprehensive program to foster your professional growth.

Roles & Responsibilities:

• Provide garage door & garage door operator residential service with exceptional customer service

• Service and Repair:

• Perform diagnostics, troubleshooting, and repairs on malfunctioning or damaged garage doors and their components.

• Identify and resolve issues related to door openers, springs, cables, tracks, rollers, sensors, and other hardware.

• Lubricate moving parts to ensure smooth and noise-free operation.

• Replace worn-out or broken parts, including hinges, rollers, cables, and springs, to restore optimal functionality.

• Conduct preventive maintenance inspections to detect potential problems and recommend appropriate solutions.

• Interact with customers in a professional and courteous manner, addressing their inquiries, concerns, and service requests.

• Educate customers on proper operation and maintenance of their garage doors to maximize their lifespan.

• Offer recommendations for garage door upgrades or enhancements to meet customers' specific needs.

• Maintain detailed records of all installations, repairs, and service calls, including parts used, labor hours, and customer information.

• Collaborate with the team and management to share knowledge and information regarding technical issues, best practices, and industry updates.

• Adhere to safety guidelines and protocols while working with garage door systems and related equipment.

• Ensure compliance with building codes and regulations during installation and repair processes.

• Stay updated with industry standards, product specifications, and technological advancements in garage door systems.

Benefits

• 401k
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Disability insurance
• Employee stock ownership plan
• Paid holidays

• High school diploma or equivalent preferred.
• Preferred Overhead Garage Door Install and Service Technician or a related field.
• Strong mechanical aptitude and willingness to learn technical knowledge of overhead garage door systems, including openers, springs, cables, tracks, and related components.
• Trainable in diagnosing and troubleshooting garage door issues and determining appropriate repair solutions.
• Ability to operate hand and power tools safely and effectively.
• Excellent customer service and communication skills.
• Detail-oriented with good organizational and time management abilities.
• Valid driver's license and clean driving record.