What are the responsibilities and job description for the Customer Care Coordinator & Automotive Service Advisor position at Sargent's garage?
We Don't Just Repair Vehicles—We Build Trust.
At Sargent's Garage, we believe every customer deserves an honest answer, quality workmanship, and the confidence that comes from knowing their vehicle is in good hands. For years we've built craftsmanship, and relationships. We believe trust is earned, never expected. We're looking for more than an employee. We're looking for someone who wants to become part of a team whose purpose is to serve people with honesty, professionalism, and genuine care.
Your Mission
Be the first voice customers hear and the first face they see. Guide customers through the repair process, prepare estimates, communicate with technicians, schedule appointments, keep paperwork organized, and help create an outstanding customer experience.
Responsibilities
- Welcome customers warmly and professionally.
- Answer phones and schedule appointments.
- Prepare estimates and explain repair recommendations.
- Keep customers informed throughout the repair process.
- Coordinate communication between customers and technicians.
- Maintain accurate paperwork and customer records.
- Process invoices and payments.
- Help keep the office organized and efficient.
We're Looking For Someone Who
- Enjoys helping people.
- Communicates with confidence and professionalism.
- Is dependable, organized, and detail-oriented.
- Learns quickly and embraces technology.
- Wants a career—not just another job.
Automotive experience is preferred but we are willing to train the right person with the right attitude and character.
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $65,000 - $85,000