What are the responsibilities and job description for the Operations Manager position at Kintech Supply Chain Management?
Operations Manager — Freight Forwarding & Supply Chain 📍 Southwest Houston, TX — 13513 S Gessner Rd, Suite 200 (Brays Oaks area, inside Beltway 8) · On-site · Full-time
Please note the location: this is an on-site leadership role on the southwest side of Houston, not central or north Houston. Easiest commute from SW Houston, Sugar Land, Missouri City, Stafford, Bellaire, Meyerland, or Sharpstown. Please factor the drive in before applying.About Kintech Kintech Supply Chain Management (USA) is a Houston-based freight forwarding and supply chain company managing U.S. import/export logistics, customs and trade compliance, warehousing, and 3PL operations for international clients. We operate across borders and time zones, with teams in Houston and China working together to keep cargo and clients moving.
The Role We're hiring an Operations Manager to lead and elevate our daily logistics operations. You'll own the operational engine — people, partners, processes, and compliance — and serve as the bridge between our Houston team, our China-based colleagues, and our clients. This is a hands-on leadership role for someone who can both run the floor and improve how it runs.
What you'll do
- Lead daily logistics operations across ocean, air, ground, and warehousing
- Manage and develop the Houston operations team; coordinate closely with our China-based team across time zones
- Own 3PL and warehouse partner relationships — selection, performance, SLAs, and issue resolution (including agile partners capable of frequent relabeling and urgent outbound)
- Oversee import/export compliance and trade risk (customs, Incoterms, tariff and AD/CVD exposure) in coordination with brokers
- Manage key client relationships, drive resolution on operational disputes, and maintain clear SOPs
- Build process improvements, track KPIs, and report operational performance to management
- Manage vendor relationships across trucking, warehousing, and logistics partners
What we're looking for
- 5 years in freight forwarding, logistics, or supply chain, including 2 years in a lead or management role
- Strong command of U.S. import/export operations, customs processes, and Incoterms; trade compliance (AD/CVD) knowledge a strong plus
- Hands-on 3PL and warehouse management experience
- Proven leadership: you can build SOPs, develop a team, and stay cool under pressure
- Comfortable with Excel and operational systems (TMS/WMS exposure a plus)
- Fluent English required
- Mandarin Chinese strongly preferred — daily coordination with our China-based team
- Spanish is a plus — regular interaction with carriers, truckers, and warehouse partners
- Bachelor's degree preferred, or equivalent experience
Why Kintech
- A real seat at the table: you'll shape how operations run, not just execute someone else's playbook
- Cross-border exposure and direct impact on the business
- [Benefits: Health, PTO, bonus, 401K, etc.]
- How to apply Apply through LinkedIn or send your resume to [simon.wu@kintech-scm.com]. We're moving quickly on this role.