What are the responsibilities and job description for the General Manager position at American Restoration Operations LLC?
Position Overview
The General Manager is a senior operational leader responsible for the full P&L performance of one or more branch locations within a restoration and construction services company. This role owns revenue production, field workforce management, client and carrier relationships, and branch-level EBITDA delivery.
The GM is accountable for outcomes, not just activities — and is measured on what the business produces, not time in seat.
This role manages the full annual Brand revenue with complete P&L accountability across all operations. Compensation is benchmarked to revenue scope and market, with a performance bonus tied to Brand Revenue and EBITDA performance. |
Key Responsibilities
Financial & P&L Accountability
- Own and drive annual brand revenue targets in alignment with company growth objectives
- Manage branch-level EBITDA, job costing, and operating expenses
- Report financial performance to executive leadership with accuracy and transparency
Operations & Field Management
- Oversee multi-crew field operations across mitigation, restoration, and reconstruction divisions
- Ensure projects are delivered on time, on budget, and to quality standards
- Manage subcontractor relationships, equipment utilization, and job scheduling
Business Development & Carrier Relations
- Build and maintain relationships with insurance carriers, adjusters, and third-party administrators
- Drive referral source development across property managers, real estate professionals, and commercial accounts
- Represent the company in the local market as the primary face of the brand
Team Leadership
- Recruit, develop, and retain production, estimating, and administrative staff
- Set performance expectations and hold teams accountable through clear KPIs
- Foster a culture of urgency, ownership, and professionalism
Multi-Location Operations (where applicable)
- Manage P&L and operational execution across two or more geographic markets simultaneously
- Coordinate resources, staffing, and client relationships across branch locations
Qualifications
Experience | 5 years in restoration, construction, or a related field |
Financial | Demonstrated P&L ownership and financial literacy |
Field Operations | Experience managing field crews and subcontractors in a production environment |
Insurance | Strong working knowledge of insurance claims processes and carrier relationships; Xactimate proficiency a plus |
Management | Prior branch or general management experience preferred; scope and results weighted more heavily than title |
Certifications | IICRC certifications preferred: WRT, ASD, FSRT |
Compensation
Base salary is benchmarked to revenue scope and market, with a performance bonus tied to Brand EBITDA, Brand Revenue, and Platform EBITDA attainment. Total compensation is designed to reward GMs who build profitable, growing operations.
Base Salary Benchmarked to market & revenue scope Guaranteed · paid bi-weekly | Performance Bonus Target: 30% of base salary 50% Brand EBITDA attainment 40% Brand Revenue attainment 10% Platform EBITDA accelerator | Vehicle Allowance $___/mo, paid with payroll |
About the ARO Platform
This role is part of the American Restoration Operations (ARO) platform — a network of 25 restoration and construction brands operating across 50 locations nationwide. ARO brands share operational infrastructure, carrier relationships, and platform-level resources while maintaining distinct local market identities. General Managers within the ARO platform are held to consistent performance standards and benefit from platform-level support, benchmarking, and leadership development.