Mobile Unit Coordinator

Join our Mobile Medical team coordinating community-based care, supporting clinical services, and helping bring healthcare directly to the people who need it most. Plus enjoy 3 weeks PTO, medical, dental and vision coverage, a 4% 401(k) match, and 10 paid holidays. 

The Mobile Unit Coordinator supports KCHC’s mission by managing daily operations of the mobile medical unit to ensure efficient, safe, and patient-centered care in the community. This role assists providers, facilitates patient registration, coordinates logistics, and serves as the primary on-site contact during deployments. Acting as a bridge between healthcare and community engagement, the coordinator connects individuals to KCHC’s services and resources while ensuring smooth, compliant, and effective mobile health operations across diverse settings.

Qualifications

Education:

• High school diploma or equivalent required; Associate’s degree preferred.


• Completion of an accredited Medical Assisting program or higher required

Certifications & Licenses:

• Certified or Registered Medical Assistant required and in good standing.


• LPN preferred.


• CPR/BLS certification (or ability to obtain within 6 months).


• Valid NC driver’s license with acceptable driving record and eligibility for company insurance.

Experience:

• Minimum of 3 years’ experience in community development, outreach, or mobilization.


• Bilingual (English/Spanish) preferred


• Experience in healthcare, nonprofit, or community-based organizations.

Knowledge, Skills, Abilities:

• Strong written and verbal communication skills.


• Ability to manage multiple projects and deadlines simultaneously.


• Strong organizational and project coordination skills.


• Ability to work collaboratively with internal departments and community partners.


• Proficient in Microsoft Office Suite


• Ability to safely and efficiently operate mobile unit systems and support clinical staff in patient care delivery.

Essential Duties and Responsibilities

     Mobile Unit Coordination:

• Coordinate daily operations of the mobile health unit, including scheduling, site setup, and equipment readiness.


• Maintain vehicle logs, perform safety inspections, and ensure compliance with all transportation and OSHA regulations.


• Manage supply inventory, patient forms, and outreach materials to ensure readiness for all events.


• Serve as primary contact for site hosts and community partners during mobile deployments.


• Ensure all clinical spaces, generators, and technology systems are operational before each event.

     Clinical & Administrative Support:

• Prepare patients for examination; record vital signs, health histories, and documentation in EHR.


• Assist providers with basic clinical procedures within scope of practice.


• Register and check-in patients, verify sliding scale eligibility, and assist with consent forms.


• Support data entry, documentation, and reporting requirements tied to mobile operations.

     Community Outreach & Engagement:

• Maintain a caseload and provide case management and navigation services


• Conduct outreach through home visits, health screenings, and mobile clinics


• Represent KCHC at health fairs, outreach events, and community meetings.


• Educate individuals on available KCHC services, financial assistance programs, and preventive care.


• Coordinate with community organizations to schedule outreach events.


• Assist in developing mobile outreach schedules and performance summaries.


• Ensures there is a variety of patient payor mix for mobile unit clinics


• Other Duties:


• Participate in staff trainings, meetings, and community events as assigned.


• Support other outreach or clinical initiatives as needed.

Key Performance Indicators (KPI)

• Number of community outreach events supported annually


• Number of patients engaged through mobile medical clinics


• Number of new patients successfully linked to a KCHC primary care provider


• Number of referrals made to social services and community resources


• Completion rate of follow-up contacts with patients after mobile clinic visits


• Accuracy and timeliness of Outreach documentation in Nextgen


• Growth in patient enrollment or service utilization through mobile medical clinics.

Work Environment & Schedule

• Must be able and comfortable working in a variety of settings including, but not limited to clinical environments and office spaces.


• Participation in community events may involve outdoor work and exposure to varying weather conditions, including high or low temperatures.


• Must be able to work nights and weekends as departmental needs arise.


• Must be able to operate all company vehicles safely during both daytime and nighttime hours.

Travel Requirements

• Local travel may be required for community events, outreach activities, meetings, and organizational initiatives.


• Must possess a valid driver’s license and maintain a driving record that meets organizational insurance requirements.


• Must be able to operate all company vehicles safely during both daytime and nighttime hours.

Core Competencies

• Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. 


• Judgment & Decision-Making: Provides thoughtful input into operational and program decisions.


• Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision.


• Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community.


• Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery.

Service Delivery Expectations

• Demonstrates compassion and respect in all interactions, treating patients, community members, and colleagues with dignity and cultural sensitivity.


• Supports the organization’s mission to improve the health of our communities by helping ensure services, information, and resources are accessible to those we serve.


• Communicates clearly and effectively with diverse populations while actively listening and responding to community needs.


• Maintains confidentiality and handles sensitive information with professionalism and integrity.


• Upholds organizational standards, policies, and procedures while promoting high-quality service and continuous improvement.


• Demonstrates accountability and stewardship by managing time effectively, prioritizing responsibilities, and meeting deadlines.


• Shows awareness of the community served and supports initiatives that improve access to care and health education.


• Projects a professional image and collaborates with colleagues, providing guidance or leadership when coordinating activities or supporting team efforts.


• Maintains compliance with HIPAA and patient confidentiality requirements.


• Follows workplace safety standards and infection control policies when present in clinical environments.

Physical Demands

• Prolonged periods of sitting while working at a computer and viewing screens.


• Frequent use of hands and fingers for typing, writing, and operating office and medical equipment.


• Requires close visual acuity to perform activities such as viewing computer screens, preparing and reviewing documents.


• Occasional standing and walking, particularly during meetings, events, or outreach activities.


• Ability to move throughout office and event spaces as needed to perform job duties.


• Ability to bend, reach, and set up materials for events or outreach activities as needed.


• Occasional lifting, carrying, or moving materials such as marketing supplies, signage, or event equipment weighing up to 25–50 pounds.


• Assisting patients with positioning, transfers, and mobility (e.g., helping on/off exam tables).


• Fine motor skills required for clinical tasks such as administering injections, performing venipuncture, handling medical instruments and equipment.


• Regular exposure to blood and bodily fluids, infectious diseases. Use of appropriate PPE required.


• Must be able to operate all company vehicles safely during both daytime and nighttime hours.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Supervisory & Leadership Responsibilities

• No direct supervision, but may lead activities related to their work.


• Provides indirect supervision by mentoring and training staff as needed to support departmental goals and service quality.

Compliance Responsibilities

As part of Kinston Community Health Center’s commitment to ethical practices and regulatory compliance, all employees are expected to:

• Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws.


• Promptly report any known or suspected violations of compliance/safety standards.

These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.

Background Requirements

• Must successfully pass required background checks in accordance with organizational policy.

• Must comply with all organizational credentialing and screening requirements.