What are the responsibilities and job description for the Customer Service Representative (CSR 1) position at Kinsmith Finance?
Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service.
As a Customer Service Representative, you’ll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts.
What You'll Do
- Greet and assist customers in person and by phone
- Process loan applications and payments
- Answer questions about accounts and loan options
- Work with customers to find solutions if they become past due
- Maintain accurate customer records
- Work with your team to meet branch goals
What We’re Looking For
- Strong people and communication skills
- Dependable and organized
- Positive attitude and strong work ethic
- Customer service or retail experience preferred
Why Work at Kinsmith
- Monthly performance bonuses up to $1300
- Paid training
- Paid time off
- Opportunities for promotion
Many of our managers started as Customer Service Representatives.
Qualified applicants should have:
- Strong communication, organizational, and problem-solving skills.
- Prior Finance, Retail, or Sales experience.
- Ability to work beyond our standard weekday hours if necessary to meet business goals.
- Basic Computer Proficiency
- High school diploma or equivalent
- Valid driver’s license, reliable personal transportation