Company Manager

Company Manager

Location: Hybrid (HQ in Chicago)

Employment Type: Full-time

The Company Manager will be a key member of our team, responsible for supporting the Agency Principal, shaping the employee experience, building a strong organizational culture, growing partner relationships, and leading HR administration. This person will play a critical role in ensuring that our team feels supported, engaged, and aligned with our mission while also driving programs and policies that support growth. This role requires a mix of strategic thinking, executional excellence, and people leadership. The ideal candidate thrives in a dynamic environment, brings structure to ambiguity, and is passionate about driving organizational growth and alignment.

Key Responsibilities

Executive

• Be a resource for Agency Principal, helping to anticipate and address day-to-day questions. Provide clear recommendations.
• Serve as a proxy for the Principal in select meetings and communications.
• Ensure the Principal’s time is optimized by managing priorities and escalating key issues.
• Manage Principal’s calendars, virtual meetings, and workflow organization.
• Support the Principal with special projects, including internal reports and presentations.

Culture   

• Serve as a culture champion, creating initiatives that foster engagement, collaboration, and connection across the remote team.
• Plan and coordinate virtual and in-person team-building events, retreats, and recognition programs.
• Manage internal communications and ensure leadership updates are shared clearly and consistently.
• Develop a collaborative, inclusive, and high-performing team culture.
• Lead initiatives that foster belonging, collaboration, and recognition in a remote-first environment.
• Design and implement culture-building programs, team events, and professional development opportunities.
• Champion diversity, equity, and inclusion across the organization.
• Drive engagement initiatives and help scale company values across teams.
• Identify training and coaching opportunities to help employees grow in their careers.
• Brainstorm opportunities to surprise and delight teammates.

Operations

• Oversee key operational processes, streamlining workflows and ensuring efficiency across the organization.
• Organize the administration of the employee lifecycle, from hiring and onboarding to career growth and offboarding.
• Support HR processes, including employee records, payroll coordination, and benefits administration.
• Support the administration of performance management, career progression, and feedback cycles.
• Help monitor compliance with internal policies and operational best practices.
• Help with other large-scale projects in HR
• Assist with financial tracking, including invoice processing, expense reporting, and budget monitoring.
• Coordinate with vendors, contractors, and external partners for billing and operational needs.
• Develop policies, handbooks, and processes that reflect best practices and company values.
• Monitor, train on, and cross-check payroll, benefits administration, and HR compliance in partnership with external vendors.
• Ensure compliance with labor laws and regulations across remote and local operations.

Partners

• Deepen relationships with partners through proactive engagement and connection.
• Organize and monitor company-wide client services.
• Brainstorm opportunities to surprise and delight partners.

Qualifications

• Kind-hearted and begins any interaction or activity from a place of positive intent.
• 5-7 years of experience in operations, strategy, or Chief of Staff–type roles.
• Comfortable working in a creative, entrepreneurial setting; agency or startup experience preferred.
• Proven track record in developing people programs, policies, and culture strategies that drive engagement.
• Strong knowledge of HR compliance, payroll, and benefits administration.
• Background in planning, project management, progressive HR, people operations, or culture leadership experience.
• Strong emotional intelligence, bias to action, and creative problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to influence all levels.
• Highly organized and can manage multiple priorities in a fast-paced environment.
• Strong financial and business acumen, with experience in analyzing performance metrics.
• Proven track record of bringing clarity to complex initiatives and driving execution.
• Exceptional communication and interpersonal skills, with a passion for people-first leadership.
• Experience leading in a distributed or remote-first organization preferred.
• Ability to balance strategic vision with hands-on execution.

Personal Traits & Habits Set

• An unshakeable passion for culture, food and travel
• Jedi-level brightness
• Desire to outdo oneself, above all others
• Empathy
• Optimism
• Easily obsessed with our partners
• Impeccable with one’s word
• Creativity
• Comfort with new business development
• Self-awareness
• Curiosity