What are the responsibilities and job description for the Food & Beverage FOH Supervisor position at Kingsmill Resort?
Overview: This position will serve primarily in a supervisory capacity but has the ability to work in the capacity of a server. Supervisors are expected to oversee and run outlet dining functions, complete necessary daily administrative duties and enforce/maintain all service standards, procedures and policies.
Responsibilities:
- Supervise outlet activities, perform opening and closing duties for the outlet
- Supervisor shift employees ensuring all expected standards are met and company policies are enforced
- Perform administrative duties to include scheduling employees, performing inventory, ordering supplies, completing daily paperwork and reporting shift information to manager
- Act as a public relations representative for the outlet with guests including: explaining menu and specials, taking orders, up-selling, collecting the bill, assisting all other employees, and resolving customer issues and delivering superior service
- Perform accurate cash handling
- Maintain thorough cleanliness and sanitation of work and dining areas as well as other cleaning as necessary
- Serve as mediator between front and back of house outlet staff.
- Work with chefs to resolve guest food complaints
- Monitor and enforce state liquor laws and alcohol awareness
- Lead by example and train employees by demonstrating proper service standards, procedures and policies
- Share menu knowledge with team
- Conduct meetings and daily line-ups
- Call in or off staff based on business volume
- Maintain visibility during peak outlet dining hours
- Assist with serving duties when outlet is busy
- Perform other duties as assigned
Qualifications:
- Must be at least 21 years of age
- High school diploma or equivalent required
- Required 2-3 years of relevant experience in a restaurant or hotel food and beverage operation
- Proficient with Microsoft Word, Excel, Outlook preferred
- Must be willing to teach, and provide constructive feedback
- Ability to work well with others
- Ability to lift, push, pull or carry up to 40 pounds, to lift loaded food tray above shoulder
- Ability to walk, stoop, kneel, crouch, reach, stand for 8-10 hours in a hot environment
- Ability to bend at waist and perform repetitive hand and foot action with good hand/eye/foot coordination
- Must possess excellent verbal and written communication skills
- Ability to adapt to change, new situations changes in staffing and procedures
- Strong knowledge of food, wine, liquor, beer and styles of service
- Knowledge of pertinent health regulations and liquor laws
- Possess Food Handler Certification within 30 days of hire
- Possess alcohol certification within 30 days of hire
- Take Cash Handling/Credit Card training within 30 days of hire
- Ability to work days, nights, weekends, holidays