Guest Service Food & Beverage Supervisor - King's Arms Tavern

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

As a Guest Service Supervisor, you will directly supervise tavern food & beverage operations and staff (servers, host/hostesses, cashiers, bartenders, etc.).

Essential Functions:

• Communicate effectively to ensure service standards are met or exceeded
• Communicate and directs staff on projects and daily assignments
• Interacts with every dining room guest to evaluate level of service
• Responds to complaints in written form and works to resolve problems as directed
• Acts as the manager on duty
• Interacts with support departments to meet training needs
• Assists: (1) in establishing new standards, operational, and policy and procedural plans to improve department as needed; (2) with development of department schedules; review of payroll, weekly forecasts, cost control reports; (3) in preparing annual budgets, marketing plan and control systems; (4) in interviewing, hiring, counseling, and corrective action of employees; (5) with department training 
• Supervises in other restaurants as requested

Experience & Education:

• Associates degree in restaurant management plus 2 years of progressively responsible experience in restaurant operations including supervision OR High school diploma or G.E.D. plus 4 years of progressively responsible experience in restaurant operations and 2 years in supervision

Qualifications:

• Applicants must be at least 21 years of age due to Virginia A.B.C.§ 4.1-307
• Demonstrated knowledge of payroll systems; computer experience (Microsoft, payroll, etc.). 
• Ability to work a flexible schedule including days, evenings, week-ends, and holidays
• Ability to: (1) establish priorities and adjust to changes in business conditions; (2) monitor adherence to the standards listed below; (3) deal effectively one on one; (4) present and maintain a warm and enthusiastic demeanor; (5) present information in clear, concise manner
• Successful candidates must be able to obtain and maintain current Williamsburg James City County food handler’s card and TIPS® certification; applicants with an active card and certification should be prepared to present each during the interview process
• NOTE: In accordance with Virginia A.B.C. § 4.1-225 Colonial Williamsburg prohibits employment of anyone in an alcohol serving position who has been convicted of a felony, any crime involving moral turpitude (lying, cheating, or stealing), or a drug-related offense within the past five years. 

This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.