What are the responsibilities and job description for the Customer Service Representative position at Kingbridge Cleaners and Tailors?
Job Summary
We are a high-end dry cleaning company committed to delivering exceptional garment care and a luxury-level customer experience. Our reputation is built on quality, professionalism, and attention to detail. We are looking for a motivated Customer Service Representative to join our team.
Position Overview
The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced environment. This role requires excellent communication skills, strong computer proficiency, and the ability to make quick decisions to resolve customer concerns efficiently and professionally.
Key Responsibilities
- Greet and assist customers in a professional and welcoming manner
- Answer customer inquiries over the phone, email, and text message
- Navigate computer systems to enter orders, update accounts, and track garments
- Handle customer concerns and resolve issues promptly
- Maintain accuracy and strong attention to detail when processing orders
- Uphold company standards of excellence and customer satisfaction
Qualifications
- Previous customer service experience preferred
- Strong verbal and written communication skills
- Comfortable using computers and learning new software systems
- Detail-oriented and highly organized
- Professional appearance and positive attitude
- Ability to work under pressure and in a fast-paced environment
- Punctual, dependable, and responsible
- Strong problem-solving and decision-making skills
What We Offer
- Paid training
- Supportive team environment
- Opportunity for advancement
- Paid time off
If you are dependable, energetic, and take pride in providing outstanding service, we encourage you to apply and share why you would be the right candidate for Kingbridge. Please email samantha@kingbridge.co and share why you should be the selected candidate and attach your resume. Thank you!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $18 - $20