What are the responsibilities and job description for the Customer Service and Sales Representative position at Fifth Avenue Co.?
Customer Service & Sales Representative
About the Role
We are seeking a motivated and people-oriented Customer Service & Sales Representative to join our growing team. This role combines customer support, relationship building, and sales execution to deliver an exceptional customer experience while helping drive company growth.
The ideal candidate is energetic, professional, and confident communicating with customers in both service and sales-focused conversations. If you enjoy working in a fast-paced environment, solving problems, and helping customers find the right solutions, we’d love to hear from you.
Responsibilities
• Provide outstanding customer service and support to new and existing customers
• Handle inbound and outbound customer communications via phone, email, and text
• Educate customers on products, services, and promotions
• Identify customer needs and recommend appropriate solutions
• Build and maintain strong customer relationships
• Resolve customer concerns in a professional and timely manner
• Accurately document customer interactions and account updates
• Meet individual and team performance goals
• Collaborate with internal teams to ensure a positive customer experience
Qualifications
• Previous customer service, sales, retail, hospitality, or call center experience preferred
• Strong communication and interpersonal skills
• Comfortable speaking with customers and handling objections
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude with a strong work ethic
• Coachable and eager to learn
• Basic computer and CRM skills preferred
What We Offer
• Competitive pay plus performance-based incentives
• Growth and advancement opportunities
• Ongoing training and mentorship
• Supportive and team-oriented environment
• Full-time scheduling options
Apply Today
If you are driven, customer-focused, and ready to grow your career in customer service and sales, we encourage you to apply today.
Salary : $46,000 - $60,500